Rakan Abdulrahman

* Managed monthly risk reports for the department by coordinating with risk department

* Updated client reports (approved not disbursed) to ensure better monitoring to the customer status with centers

* Conducted and inspected quality assurance by reviewing all credit approval after SME credit analysis

* Arranged a weekly meeting with all SME centers in order to discuss and review the center’s portfolio to update customers report in order to achieve department's target

* Prepared clients' documentation for new/renew, to ensure details in the credit approval have been reflected in the contract

* Managed guarantees requests such as new, renewal, amendment, cancellation, fees, and extensions

*Monitored and managed disbursement life cycle from SME side and making sure all requirements are met by relationship manager before proceeding to credit administration & control

* Followed up with the concerned departments CAC, MDF, TBC Acquiring, and IBO

* Preformed a daily follow-up with Credit Administration & Control and Transaction Banking Solutions to expedite customer procedures to financing customers and increasing the management portfolio

* Cross-functional task by coordination with SME kafalah's team to fullfil the business gap and needs of raising kafalah's application such as new, renewal, amendments, disbursement, and payment of wages.

• Analyzed customers’ accounts by entering their personal information

• Updated customer records information up on customer requests

• Received customer complaints and raise tickets to the concerned department to solve them

• Followed up communication guidelines, policies and procedures

• Managed a large number of inbound and outbound calls from customers

• Built a good relationships and trust among the team, management, and clients