Rakan Alabdali
Riyadh
Summary
Experienced in finance and customer relationship management, with a strong foundation in data analysis, problem-solving, and communication. Seeking opportunities to develop skills in financial analysis, client service, and team collaboration. Committed to self-development and passionate about work, constantly seeking new growth opportunities. A valuable member of any team, able to adapt to work pressures and innovate in the role. Known for delivering exceptional customer service with professionalism. Striving to integrate knowledge and share it to achieve optimal solutions. Eager to develop management expertise and expand life and work experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OPERATIONS BANKER
SAUDI NATIONAL BANK,
RIYADH, saudi arabia
04.2021 - Current
- Devised positive solutions to customer queries, maintaining satisfaction with banking services.
- Built positive customer relationships to increase account satisfaction and loyalty.
- Cashed cheques and updated customers on processing turnaround times.
- Supported clients in setting clear financial goals with plans to achieve them.
- Promoted bank products and services to maximise customer investments.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Teller
Samba financial group
Riyadh, Saudi Arabia
10.2015 - 03.2021
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Processed cash deposits and withdrawals for customers.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Assisted customers with questions about products, services and terms.
- Completed currency exchanges following current, accurate rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
SELF SERVICE MONITORING AGENT
Saudi, British bank
Riyadh, Saudi Arabia
02.2015 - 09.2015
- Managed customer relationships to achieve high satisfaction rate.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Updated CRM systems with accurate, current information for valid client records.
- Coordinated communications between clients and services to facilitate sales progress.
- Maintained comprehensive records and archives for thorough reference.
- Streamlined communication channels between teams, leading to a more efficient workflow and increased productivity.
BRANCHES INSPECTOR
ABANA ENTERPRISE GROUP COMPANY
Riyadh, Saudi Arabia
09.2013 - 12.2014
- Maintained inspection documents and generated reports as necessary.
- Communicated well with personnel at multiple levels across various teams.
- Promoted good safety and environmental practices to minimise risk.
- Prepared written reports detailing defects and recommending corrective actions.
- Kept databases updated with relevant technical documentation and reports.
- Followed up on modified processes to avoid future defects.
- Scheduled inspection activities and arranged required instruments.
- Prepared reports detailing findings of inspections, investigations, and tests.
CIVIL ENGINEER ASSISTANT
ALKHURAIJI CONTRACTING
Onaizah, Saudi Arabia
02.2013 - 09.2013
- Visited sites to review work progress and drive process improvements.
- Motivated site teams to achieve quality results against construction deadlines.
- Estimated quantities and cost of materials, equipment and labour requirements to determine project feasibility.
- Tested sites and materials to assess strength and quality.
- Coordinated contractors, subcontractors and labourers to deliver on projects.
- Inspected completed civil works and documented safety and compliance findings.
- Prepared accurate project cost estimates, schedules and specifications.
- Prepared technical reports and arranged for survey or investigation work.
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
Education
Diploma - Diploma in Banking and Insurance
King Faisal university
AI-ahsa, Saudi Arabia11.2022
Diploma - Diploma Degree in Civil Engineering
-Technical College
Onaizah, saudi arabia06.2012
Skills
- Customer Relationship Management
- Effective Sales Techniques
- Microsoft Excel
- Thorough Review Skills
- Client-Centric Business Development
- Comprehensive Financial Management
- Risk Management Assessment
- Financial Analysis Modeling
Languages
English
Intermediate
B1
Arabic
Proficient
C2
Certification
Teller and SSR Development Program Nov 2015 - Des 2015 Immunization Course (1) May 2017 - May 2017 Immunization Course (2) Aug 2019 - Aug 2019
Fraud Prevention course Sep 2019 - Sep 2019
Retail Banking foudations professional certificate Jul 2021 Foreign exchange professional Mar 2021
Timeline
OPERATIONS BANKER
SAUDI NATIONAL BANK,
04.2021 - Current
Teller
Samba financial group
10.2015 - 03.2021
SELF SERVICE MONITORING AGENT
Saudi, British bank
02.2015 - 09.2015
BRANCHES INSPECTOR
ABANA ENTERPRISE GROUP COMPANY
09.2013 - 12.2014
CIVIL ENGINEER ASSISTANT
ALKHURAIJI CONTRACTING
02.2013 - 09.2013
Diploma - Diploma in Banking and Insurance
King Faisal university
Diploma - Diploma Degree in Civil Engineering
-Technical College