Ruba Alenazi
Riyadh
Summary
Dedicated, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior professional services engineer
SDAIA
Riyadh
02.2024 - Current
- Identified and resolved operational issues impacting the productivity, and performance of the customer's IAAS or BAAS services
- Resolved service user requests within agreed timeframes for optimized staff productivity.
- Lead Migration Technician Projects for the IAAS solution for more than 10 Customer's
- Manage over 70 % of the Technical consultation of our Backup solution
- Handel the Technical integration of the Customer DR Solution
System Operation Engineer
Najtech Company \ SDAIA Deem Project
Riyadh, Saudi Arabia
02.2022 - 03.2024
- Support a Customer with veritas Backup solution inboard them and help them to install an agent to there environment
- Created and documented maintenance procedures for developed software and customer guide.
- Provided detailed progress reports and milestone updates to key stakeholders, maintaining project momentum.
- Handing an migration process of On-Prem server to deem cloud environment
- Investigated software requirements and potential constraints to develop technically feasible designs.
Digital Engineer
ARDARA \ PIF Projects
Riyadh, Riyadh Region
04.2023 - 02.2024
- Implement MDM Solution by using Intune for the users
- implementing and Administrative managing engine tools ( ticketing,AD manager, Desctop central )
- Implementing a Veeam Backup solution for servers
- Manage the Active Directory hybrid solution and on-prem Exchange.
- Enhancing the Workplace.
- Migrating the to ARDARA Environment.
System Engineer
Fresenius Kabi
Riyadh, Saudi Arabia
11.2021 - 03.2022
- Assessing stability, security, and scalability of Windows systems.
- - Installing or upgrading Windows systems and servers. -
- Troubleshooting system and server errors.
- - Reviewing system error logs and user-reported errors. -
- Managing user access. -
- Monitoring system performance. -
- Maintaining server architecture security and creating system backups. - Defining multiple virtual servers on single host machine. -
- Implementing sap concur for users
System Engineer
Sudair Pharma
Riyadh, Saudi Arabia
11.2019 - 11.2021
- Interpreted system design briefs and architecture specifications, models and diagrams for development of SAP By design
- Provided ongoing technical support, maintenance and troubleshooting to users to maintain 100% customer satisfaction.
- Planned hardware and software configurations for new installations in line with budget constraints, through process improvements (VMware )
- Migrated data successfully during system upgrades.
- Manage and troubleshoot DC
- setup and install profiles in Ipads through intune to manage MDM
- Updated operating systems regularly to meet operational needs.
IT Administrator
Ground handling Holding
Riyadh, Saudi Arabia
12.2018 - 11.2019
- Enhanced administration system workflows by developing improved automated systems.
- Help desk support for the users
- Point of sales Odoo : manga and monitor the operation analysis the procedure and determinate the efficiency of the system
- prepare accurate timely reports
- Providing a technical support for Odoo users
Education
Bachelor of Science - Computer Science
Princess Nourah Bint Abdul Rahman University
Riyadh05.2016
Certification
- Associate Cloud Engineer Nov 2022
- TOGAF 9 Foundation June 2023
- Certificate in IT Management Processes (CITMP) Nov 2023
- COPIT
Timeline
Senior professional services engineer
SDAIA
02.2024 - Current
Digital Engineer
ARDARA \ PIF Projects
04.2023 - 02.2024
System Operation Engineer
Najtech Company \ SDAIA Deem Project
02.2022 - 03.2024
System Engineer
Fresenius Kabi
11.2021 - 03.2022
System Engineer
Sudair Pharma
11.2019 - 11.2021
IT Administrator
Ground handling Holding
12.2018 - 11.2019
Bachelor of Science - Computer Science
Princess Nourah Bint Abdul Rahman University
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