Rakan ALMUTAIRI
Riyadh
Summary
I have experience in customer service and digital communication, having worked at the Saudi Data and Artificial Intelligence Authority (SDAIA). My responsibilities included providing solutions to customer issues, supporting the academy, and serving government entities through digital communication channels. Also, I am preparing of required reports, including customer satisfaction reports and additional reports needed to improve service quality. I possess skills in effective communication, analysis, and report preparation, and I always strive to provide the best solutions to ensure customer satisfaction and improve operations.
Overview
3
3
years of professional experience
Work History
Email Support Representative
Upsource by STC
Riyadh, Saudi Arabia
01.2024 - Current
- Resolved technical issues related to email communication systems and platforms.
- Collaborated with team members to improve response templates and guidelines.
- Analyzed common government issues to suggest enhancements in service delivery.
Social Media Representative
CCC By STC
Riyadh, Saudi Arabia
01.2023 - 11.2024
- Provided solutions to customer issues, supported the academy, and served government entities through digital communication channels.
- SDAIA Project
- Responded promptly to customer inquiries on various social networks in a professional manner.
Customer Care Representative
Upsource by STC
Riyadh
10.2022 - 06.2023
- Supervised the preparation of required reports, including customer satisfaction reports and additional reports needed to improve service quality.
- SDAIA Project
- Assisted colleagues in training new customer care representatives.
Education
Diploma Degree - Computer Programming
College of Telecomm And Information
Riyadh01-2022
Skills
- Dependability
- Computer Proficiency
- Multitasking
- Leadership
- Problem-Solving
- Technical Support
- Critical Thinking
- TeamWork
- Document Handling
- Microsoft Office
- CRM software
- Digital communication
- Report preparation
- Service improvement
- Email troubleshooting
- Technical support
Personal Information
Gender: Male
Languages
- English
- Arabic
Timeline
Email Support Representative
Upsource by STC
01.2024 - Current
Social Media Representative
CCC By STC
01.2023 - 11.2024
Customer Care Representative
Upsource by STC
10.2022 - 06.2023
Diploma Degree - Computer Programming
College of Telecomm And Information