Rakan Almutairi

Contract & Operations Management

• Monitored O&M contract execution, ensuring compliance with operational KPIs, SLAs, and safety standards
• Conducted 12 operational audits as a Certified ISO Lead Auditor, identifying NCRs and operational risks, all successfully mitigated
• Developed and implemented 3 operational procedures and policies, enhancing governance and standardization

Data, Automation & Systems Development

• Designed and developed SAR Flow, a real-time train monitoring platform used daily by 35+ users, fully replacing legacy systems and serving as a core contract performance monitoring tool
• Processed and transformed 225GB+ of fragmented operational data into centralized dashboards, reducing reporting time from 4 hours to 5 minutes
• Automated reporting processes (daily, weekly, monthly), significantly reducing manual workload across a 3-person team

AI & Advanced Analytics

• Built an AI-powered chatbot for executives, reducing data retrieval time from hours to
• Developed forecasting models with ~93% accuracy, predicting passenger demand during Ramadan & Hajj, supporting planning and revenue estimation

Executive Reporting & Strategy

• Delivered analytical reports to the Board of Directors (3 presentations), supporting strategic decisions and operator performance evaluation
• Contributed to the development of a 10-year operational strategy, including KPI frameworks and performance targets
• Built enterprise dashboards (Power BI) covering all business unit KPIs, actively used by management for daily monitoring

• Analyzed rolling stock maintenance data to identify performance trends, strengths, and operational gaps, supporting reliability improvement initiatives
• Identified potential failure patterns and contributed to predictive maintenance insights, helping anticipate recurring faults
• Developed and supported the implementation of train maintenance plans, ensuring alignment with operational requirements and asset performance targets
• Monitored contractor performance and ensured compliance with maintenance-related contractual obligations, supporting contract governance and service quality
• Followed up on maintenance execution and operational processes to ensure adherence to established procedures and service standards

• Supported production, quality assurance, and safety monitoring activities
• Assisted in operational efficiency tracking and process observation