Rakan Alsulaim
Riyadh,Saudi Arabia
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Analyst
NAF Technology Solutions
Riyadh, Saudi Arabia
10.2021 - Current
- Analysed business requirements to identify gaps and opportunities for improvement.
- Collaborated with stakeholders to gather and document functional specifications effectively.
- Designed and delivered software prototypes to support the development of technical solutions.
- Facilitated workshops to elicit input from team members and ensure alignment on project goals.
- Worked in a cross-functional team to ensure the delivery of projects within the agreed time and scope.
- Acted as the lead customer support agent for multiple big projects
Business Analyst
Navcon Advanced Systems
Al Ain, United Arab Emirates
06.2020 - 09.2021
- Analysed business requirements to identify gaps and opportunities for improvement.
- Collaborated with stakeholders to gather and document functional specifications effectively.
- Designed and delivered software prototypes to support the development of technical solutions.
- Facilitated workshops to elicit input from team members and ensure alignment on project goals.
- Worked in a cross-functional team to ensure the delivery of projects within the agreed time and scope.
- Acted as the lead customer support agent for multiple big projects
User Support Specialist (Internship)
Tawam Hospital
Al Ain, United Arab Emirates
06.2019 - 08.2019
- Assembled, installed, configured, and delivered 200+ devices such as PCs, printers, and other electronic devices to support the launch of new hospital units.
- Troubleshot and repaired hardware and software faults.
- Installed and configured networks and local printers.
- Provided physical and remote help desk support to resolve IT-related issues with the end user.
Education
Bachelor of Science - Information Technolgy
Abu Dhabi University
Abu Dhabi / United Arab Emirates 02.2016 - 06.2020
Skills
- Communication skills
- Team collaboration
- Pressure management
- Product backlog management
- SQL knowledge
- Software debugging
- Requirement gathering
Languages
Arabic
Native
English
Fluent
Certification
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
- Certificate in Management Essentials (Harvard Business School Online)
- Digital Project Management Nanodegree (Udacity)
- Business Analytics Nanodegree (Udacity)
Timeline
Business Analyst
NAF Technology Solutions
10.2021 - Current
Business Analyst
Navcon Advanced Systems
06.2020 - 09.2021
User Support Specialist (Internship)
Tawam Hospital
06.2019 - 08.2019
Bachelor of Science - Information Technolgy
Abu Dhabi University
02.2016 - 06.2020