Rakan Alzayed
Riyadh,Saudi Arabia
Summary
Senior Sales Associate with 7 years leading successful sales teams. Proven track record in improving personal and team KPIs across customer service and sales. Aims to inspire with a positive and proactive approach. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior sales associate
Cartier
Riyadh, Riyadh Region
04.2022 - Current
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Analysed sales to identify top-performing products.
- Explained product benefits maximising customer engagement while driving sales.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Increased customer satisfaction KPI by 35% in two years.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Researched competitor products and determined causes of success for internal marketing efforts.
- Informed management of potential security threats and issues for action.
Sales Assosiate
Cartier
Riyadh, Riyadh Region
02.2020 - 04.2022
- Made outgoing phone calls to confirm appointments, respond to enquiries and gather information.
- Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
- Monitored KPIs and reported on performance to address corrective action needs.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Prioritised competing tasks and coordinated high-volume workload to meet business needs.
Senior sales associate
Burberry
Riyadh, Riyadh Region
08.2018 - 01.2020
- Grew own sales by 70% in one Year.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Explained product benefits maximising customer engagement while driving sales.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Increased customer satisfaction KPI by [Number]% in [Number] [Timeframe].
Sales Associate
Bvlgari
Riyadh, Riyadh Region
01.2017 - 08.2018
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Served customers to drive sales and deliver top-quality experiences.
- Stayed current on processes and procedures to offer relevant assistance.
- Replenished stock and processed deliveries to maximise product availability.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Generated Key Performance Indicator reporting to drive better performance.
Education
High School Diploma - Science
King Abdullah
Riyadh, Riyadh Region 09.2014 - 06.2017
Skills
- Customer service
- Visual merchandising
- Eye for detail
- Fashion and styling expertise
- Outgoing and enthusiastic
- Results-orientated
- Product promotions
- POS systems
- Reliable and punctual
- Accurate money handling
- Customer service oriented
- Just In Time stock control
- Energetic self-starter
Languages
Arabic
Native
English
Intermediate
Timeline
Senior sales associate
Cartier
04.2022 - Current
Sales Assosiate
Cartier
02.2020 - 04.2022
Senior sales associate
Burberry
08.2018 - 01.2020
Sales Associate
Bvlgari
01.2017 - 08.2018
High School Diploma - Science
King Abdullah
09.2014 - 06.2017
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