Rakan Alanizi

Summary

A dedicated and customer-focused professional with a strong background in customer service, offering proven skills in handling inquiries, resolving complaints, and ensuring client satisfaction. Skilled in communication, problem-solving, and relationship management, with a commitment to delivering exceptional service and enhancing customer loyalty.

Overview

year of professional experience

years of post-secondary education

Work history

Customer Service Specialist

Perfect Presentation

Riyadh, Riyadh Region

05.2024 - Current

Ensured all customer interactions aligned with company ethos, upholding brand integrity.
Resolved complaints with effective problem-solving skills.
Adhered strictly to company policies whilst providing first-rate customer service experience.
Handled confidential customer information responsibly, adhering strictly to data protection rules.
Handled high call volumes, managing stress effectively in fast-paced environments.

Education

Bachelor's degree - Business Management - Human Resource Management

Majma'ah University

Al Majma'ah, Riyadh Region

08.2019 - 01.2024

Skills

Strong communication and interpersonal skills, with active listening and empathy
Skilled in handling customer inquiries and complaints with professionalism and efficiency
Proficient in problem-solving, conflict resolution, and negotiation techniques
Experienced in managing customer expectations to ensure satisfaction and retention
Demonstrated ability to multitask, prioritize, and perform under pressure
Proficiency in CRM platforms and customer support systems
Adept at building and maintaining long-term customer relationships
Flexible and adaptable in dynamic, fast-paced work environments

Strong organizational and documentation abilities with attention to detail
Effective team collaboration and cross-functional coordination
Customer-focused mindset with a commitment to service excellence
Skilled in cross-cultural communication and customer engagement
Experienced in conflict de-escalation and maintaining professionalism
Oriented toward continuous improvement and feedback utilization
Dedicated to fostering loyalty and supporting business growth

Languages

English

Upper intermediate

Timeline