RAKESH RAJASHEKAR
Strategic Delivery & Digital Transformation Leader
Riyadh
Summary
Strategic Delivery Leader with 18+ years of experience driving large-scale enterprise transformation across banking and insurance organisations in the Middle East, the US, UK, and India. Proven ability to partner with C-suite executives to deliver Agile-led transformation initiatives, operational efficiency, and enhanced customer experience. PMP, PSM, and SAFe certified with expertise in programme governance, RPA, and enterprise transformation delivery. Programme Portfolio Experience: Delivered 10+ major transformation programmes across global banking & insurance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Manager / Program Manager - Digital Transformation - Insurance
Abu Dhabi National Insurance - Mutakamela Insurance
Riyadh
09.2025 - Current
- Directed Strategic Transformation Programmes: Led technology and transformation initiatives at Mutakamela Insurance Company, aligning cross-functional teams and stakeholders with key digital and operational priorities.
- Established Enterprise PMO Governance: Implemented Jira within 6 months to standardise project tracking, governance reporting, and portfolio-level visibility across strategic programmes.
- Strengthened Executive Programme Oversight: Advised executive leadership through weekly programme updates on delivery progress, risks, and strategic priorities.
- Accelerated Programme Delivery Through Vendor Collaboration: Directed internal teams and external vendors to resolve delivery impediments and accelerate programme execution.
- Via Innovwayz Technology
Delivery Manager - Digital Transformation - Banking
Capco
Bangalore
03.2021 - 09.2025
- Led Digital Banking Transformation: Delivered a new digital loan journey for HSBC UK, enhancing customer onboarding, loan servicing, and payments while reducing operational costs by 16%.
- Enhanced Customer Experience: Enabled digital self-service channels that reduced complaint volumes by 59% and increased Net Promoter Score by 24 points.
- Delivered Regulatory-Compliant Digital Solutions: Managed complex approvals for non-financial risk, cross-border data storage, and data protection, securing regulatory clearance within 4 months.
- Strengthened Delivery Governance: Led RAID management and stakeholder reviews, improving programme transparency and increasing on-time project delivery by 15%.
Senior Project Manager - Digital Transformation - Banking
Hinduja Global Solutions
Riyadh
06.2019 - 02.2021
- Led Banking Transformation Programme: Directed an 8-member team in delivering a digital transformation initiative for Banque Saudi Fransi, reducing back-office operational costs by 35% through process digitisation and automation.
- Accelerated Programme Delivery: Defined project scope, delivery roadmap and resource plans for a year-long transformation programme, reducing project timelines by 20% and improving resource utilisation by 15%.
- Delivered High-Impact Automation: Identified and automated 8 key banking processes across retail banking, cards, and payments, translating business requirements into functional specifications and Agile user stories.
- Strengthened Stakeholder Governance: Provided regular programme updates to business sponsors and senior stakeholders, coordinating onshore and offshore teams to successfully deploy 6 automated processes into production.
Lead Project Manager/Business Analyst - US Banking
Opteamix
San Francisco
12.2014 - 06.2019
- Led Digital Transformation Initiatives: Delivered enterprise transformation projects for Federal Home Loan Bank of San Francisco and MoneyGram, replacing legacy systems with modern web applications supporting 200+ enterprise users.
- Delivered Significant Cost Savings: Implemented RPA-driven automation solutions that generated USD 4M in annual operational savings by streamlining high-volume business processes.
- Drove Agile Programme Delivery: Managed product backlogs, facilitated sprint planning and demos, and served as the single point of contact (SPOC) for three concurrent projects, ensuring alignment of business and development teams.
- Improved Integration and Requirements Efficiency: Reduced change requests by 80% and accelerated API integration timelines by 40% through detailed business analysis, data mapping, and structured documentation.
Business Analyst - Digital Signature Lead Generation
Emudhra Consumer Services
Bangalore
09.2011 - 05.2014
- Built Large-Scale Customer Acquisition Platform: Led business analysis for a digital platform enabling users to apply for PAN cards online, generating a database of 3.5M+ customers.
- Accelerated Product Delivery: Delivered three digital projects within 12 months, resulting in promotion to Team Lead for strong project delivery and stakeholder coordination.
- Enhanced Process Efficiency: Developed process maps, GAP analysis reports, and 15+ solution mockups to streamline product design and delivery.
- Strengthened Business Documentation: Produced 20+ key project documents, including BRDs, FSDs, test scripts, and user guides, improving clarity across business and development teams.
Personal Banker
HDFC Bank
Bangalore
01.2011 - 05.2011
- Managed a portfolio of INR 126m for over 200 HNI clients as a preferred banker. Advised on investments, debts, and financial planning. Achieved consistent 15% month-on-month growth in CASA ratio and disbursed loans of INR 0.5m.
Senior Officer
CitiFinancial - Citigroup
Bangalore
08.2007 - 01.2011
- Analysed credit information reports, performed budget analysis, and completed credit underwriting for personal loans up to INR 60k. Trained three team members for two years and supported loan disbursement of INR 1.8m.
Education
Master of Business Administration (MBA) - Marketing and Finance
Bangalore University
07.2007
Bachelor of Commerce (B.Com) - Commerce
Karnatak University
05.2005
Skills
- Programme & Project Management
- Portfolio Management
- Digital Banking Transformation
- Insurance Transformation
- Regulatory Compliance (SAMA / IA / GDPR)
- C-Suite Stakeholder Management
- Vendor Leadership
- Agile Delivery
- PMO Governance
- Risk & RAID Management
- Operational Excellence
- Change Management
- Program Management
- Jira
- Confluence
- Azure DevOps
- MS Project
- MS Visio
- UiPath
- Automation Anywhere
- Banking - Retail/Corporate
- Insurance
- Cards & Payment Services
Websites
Certification
- Project Management Professional (PMP), Project Management Institute
- Professional Scrum Master (PSM-1), Scrum.org
- Leading SAFe 6.0 Agilist, Scaled Agile
- RPA Program Manager and Business Analyst, UI Path and Automation Anywhere
- Financial Market Advanced Module and Investment Analysis and Portfolio Management, NCFM
Accomplishments
- Delivered large-scale enterprise transformation initiatives across banking and insurance sectors in the Middle East, UK, US, and India, supporting enterprise modernisation and operational efficiency.
- Reduced operational costs by 35% through automation and digital transformation initiatives in retail banking operations.
- Improved customer experience by enabling digital self-service capabilities, reducing complaint volumes by 59% and increasing Net Promoter Score by 24 points.
- Implemented enterprise project governance using Jira within 6 months, improving portfolio visibility and executive reporting across strategic programmes.
Leadership Impact
- Led cross-functional teams of 8-20 members across business, technology, and vendor organisations to deliver complex digital transformation programmes.
- Advised CEO and executive leadership through structured programme governance, risk insights, and delivery reporting.
- Directed multi-vendor delivery teams and internal stakeholders to resolve critical project impediments and accelerate programme delivery.
- Delivered transformation initiatives across multiple global markets, including Saudi Arabia, the UK, the US, and India.
Domain Expertise
- Banking - Retail/Corporate
- Insurance
- Cards & Payment Services
Iqama
Transferable, 2026-09-01
Personal Information
- Work Permit: Transferable (Sep 2026)
- Visa Status: Transferable (Sep 2026)
- ID Type: Iqama
Timeline
Delivery Manager / Program Manager - Digital Transformation - Insurance
Abu Dhabi National Insurance - Mutakamela Insurance
09.2025 - Current
Delivery Manager - Digital Transformation - Banking
Capco
03.2021 - 09.2025
Senior Project Manager - Digital Transformation - Banking
Hinduja Global Solutions
06.2019 - 02.2021
Lead Project Manager/Business Analyst - US Banking
Opteamix
12.2014 - 06.2019
Business Analyst - Digital Signature Lead Generation
Emudhra Consumer Services
09.2011 - 05.2014
Personal Banker
HDFC Bank
01.2011 - 05.2011
Senior Officer
CitiFinancial - Citigroup
08.2007 - 01.2011
Master of Business Administration (MBA) - Marketing and Finance
Bangalore University
Bachelor of Commerce (B.Com) - Commerce
Karnatak University