Ralyssa Joy Macate
Riyadh,01
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Senior Barista
Americana Group
06.2023 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Implemented quality control measures for consistently high-quality beverages served every time.
Operations Manager
TELUS International Philippines
04.2022 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Onboarding Coordinator
Coffee Boutique
12.2019 - 03.2022
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Contributed to overall employee engagement by fostering an inclusive environment during the onboarding phase.
Project Team Leader
Cognizant Philippines
12.2018 - 06.2019
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
- Built flow charts and project plans, informing clients on available services while proposing viable paths towards accomplishing objectives.
- Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
- Coordinated team members, consultants and material resources across multiple projects and departments.
Customer Service Manager
Uber Philippines
10.2016 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Science - Restaurant And Culinary Management
Philippine Womens University
Metro Manila04.2017
Skills
- Work Planning and Prioritization
- Detail Oriented
- Documentation And Reporting
- Team Management
- Coaching and Mentoring
- Task Delegation
- Problem-Solving
- Operations Management
- Customer Service
- Cross-Functional Teamwork
- Employee Relations
- Retention Program Development
Timeline
Senior Barista
Americana Group
06.2023 - Current
Operations Manager
TELUS International Philippines
04.2022 - 06.2023
Onboarding Coordinator
Coffee Boutique
12.2019 - 03.2022
Project Team Leader
Cognizant Philippines
12.2018 - 06.2019
Customer Service Manager
Uber Philippines
10.2016 - 12.2018
Bachelor of Science - Restaurant And Culinary Management
Philippine Womens University
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