RAMAN JOSHI
Moradabad,India
Summary
Results-driven restaurant supervisor with 6 years of experience in leading teams to achieve operational goals. Demonstrated ability to enhance sales through exceptional customer service and meticulous attention to detail. Skilled in fostering a professional work environment that promotes efficiency and teamwork. Focused on leveraging leadership capabilities to elevate service standards in the hospitality sector.
Overview
1
1
Language
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Restaurant supervisor
7 Ribs (A stake house)
Jeddah, Mecca Region
2026.03 - Current
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
- Fostered team cohesion through regular communication and feedback sessions.
- Ensured smooth operation by effectively managing all front of house staff.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Managed inventory to avoid shortages and reduce waste.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
Restaurant Executive
Welcome Hotel by ITC Hotels Mussoorie
2025.12 - 2026.01
- - Oversee daily operations of food and beverage outlets
- - Manage staff, handle customer service, and ensure quality control
- - Monitor inventory, orders, and costs
- - Maintain hygiene, safety, and service standards
- - Handle customer complaints and resolve issues
Restaurant Executive
Welcome Hotel by ITC Hotels Mussoorie
Dehradoon Mussorie, India
2024.12 - 2025.01
- Oversee daily operations of food and beverage outlets
- Manage staff, handle customer service, and ensure quality control
- Monitor inventory, orders, and costs
- Maintain hygiene, safety, and service standards
- Handle customer complaints and resolve issues
- Led team for successful execution of annual corporate goals.
- Established strong industry partnerships for mutual business growth.
Food Beverage Supervisor
Grand Hyatt Kuwait
2023.01 - 2024.09
- Managed the food and beverage operations of In room dining, overseeing a team of 15+ staff members.
- Implemented cost-saving measures resulting in a 15% decrease in food and beverage expenses.
- Developed and implemented training programs, resulting in a 20% increase in staff productivity.
- Collaborated with the chef to create seasonal menu offerings, resulting in enhanced guest satisfaction and increased revenue.
- Implement Minibar Revenue 80% of target.
Food Beverage Supervisor
Grand Hyatt Kuwait
2023.01 - 2024.09
- Managed the food and beverage operations of In room dining, overseeing a team of 15+ staff members.
- Implemented cost-saving measures resulting in a 15% decrease in food and beverage expenses.
- Developed and implemented training programs, resulting in a 20% increase in staff productivity.
- Collaborated with the chef to create seasonal menu offerings, resulting in enhanced guest satisfaction and increased revenue.
- Implement Minibar Revenue 80% of target.
Restaurant Server
Grand Hyatt Kuwait
2022.04 - 2023.01
- Managed daily operations of a high-end restaurant, ensuring exceptional guest service and satisfaction. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Check storage areas for proper supplies, organization, and cleanliness. Complete and raise store requisition for additional supplies needed. . Assist in the scheduling and training of staff. Perform duties of the manager in his absence. Must be able to anticipate guest or operational needs. Highlight your accomplishments, using numbers if possible.
- Developed and maintained strong relationships with local suppliers, resulting in improved quality of ingredients.
Restaurant Server
Grand Hyatt Kuwait
2022.04 - 2023.01
- Managed daily operations of a high-end restaurant, ensuring exceptional guest service and satisfaction.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Check storage areas for proper supplies, organization, and cleanliness.
- Complete and raise store requisition for additional supplies needed.
- Assist in the scheduling and training of staff.
- Perform duties of the manager in his absence.
- Must be able to anticipate guest or operational needs.
- Highlight your accomplishments, using numbers if possible.
- Developed and maintained strong relationships with local suppliers, resulting in improved quality of ingredients.
In Room Dining Server
The Ritz-Carlton
Jeddah
2019.02 - 2020.08
- Assisted the In Room dining in daily operations and provided support to the service team. Highlight your accomplishments, using numbers if possible.
- Coordinated special events and private functions, resulting in increased revenue and positive customer feedback.
- Trained and mentored new staff members, resulting in improved service standards and customer experience.
- Perform any other duties as assigned by the Manager or Director of Food and Beverage.
- Excellent oral and written communication skills. Able to stand, sit, or walk for an extended period of time. Able to move, lift, carry, push & pull and place objects weighing less than or equal to 25 pounds without assistance.
In Room Dining Server
The Ritz-Carlton
Jeddah
2019.02 - 2020.08
- Assisted the In Room dining in daily operations and provided support to the service team.
- Highlight your accomplishments, using numbers if possible.
- Coordinated special events and private functions, resulting in increased revenue and positive customer feedback.
- Trained and mentored new staff members, resulting in improved service standards and customer experience.
- Perform any other duties as assigned by the Manager or Director of Food and Beverage.
- Excellent oral and written communication skills.
- Able to stand, sit, or walk for an extended period of time.
- Able to move, lift, carry, push & pull and place objects weighing less than or equal to 25 pounds without assistance.
Education
Diploma - Hotel management
UEI Global institute Chandigarh
India 2016.06 - 2017.05
Bachelor in art - undefined
Mahatma Phule Agricultural University
2015.02 - 2016.06
INTERMEDIATE - undefined
SJPSMIC
2011.04 - 2012.04
HIGHSchool - undefined
SRIJ P SHARMA MEM HSS
2009.07 - 2010.06
Skills
- Food and beverage operations
- Team leadership
- Customer service
- Budgeting and financial management
- Menu planning and development
- Staff training and development
- Event coordination
- Inventory management
- Problem-solving
- Communication
LANGUAGES
Fluent in English
TRAINING/COURSES
Hyatt On skills
STRENGTHS
- Leadership
- Led a team of 10+ staff members, resulting in increased productivity and customer satisfaction.
- Problem-solving
- Quickly identified and resolved issues with food and beverage operations, ensuring smooth service delivery.
- Communication
- Effectively communicated with team members and customers, resulting in improved collaboration and customer experience.
- Organizational skills
- Successfully managed multiple projects and schedules, ensuring timely completion and high-quality output.
Timeline
Restaurant supervisor
7 Ribs (A stake house)
2026.03 - Current
Restaurant Executive
Welcome Hotel by ITC Hotels Mussoorie
2025.12 - 2026.01
Restaurant Executive
Welcome Hotel by ITC Hotels Mussoorie
2024.12 - 2025.01
Food Beverage Supervisor
Grand Hyatt Kuwait
2023.01 - 2024.09
Food Beverage Supervisor
Grand Hyatt Kuwait
2023.01 - 2024.09
Restaurant Server
Grand Hyatt Kuwait
2022.04 - 2023.01
Restaurant Server
Grand Hyatt Kuwait
2022.04 - 2023.01
In Room Dining Server
The Ritz-Carlton
2019.02 - 2020.08
In Room Dining Server
The Ritz-Carlton
2019.02 - 2020.08
Diploma - Hotel management
UEI Global institute Chandigarh
2016.06 - 2017.05
Bachelor in art - undefined
Mahatma Phule Agricultural University
2015.02 - 2016.06
INTERMEDIATE - undefined
SJPSMIC
2011.04 - 2012.04
HIGHSchool - undefined
SRIJ P SHARMA MEM HSS
2009.07 - 2010.06