RAMEES RAHMAN KARANATHODIYIL
Assistant Store Manager
RIYADH
Summary
INDIAN
SUPERVISOR
CERTIFIED BARISTA TRAINER
CERTIFIED COFFEE MASTER
COFFEE MASTER TRAINER
Objectives multi skilled human with extensive experience in fast paced work environment, 6+ years of experience in customer service,sales & marketing, virtual and board supporter of dot toners one of the leading brand of ink cartridges in adamma toner market, Dammam,yoga trainer in meditation academy in childhood, life coach, motivator and guider by nature.
Overview
6
6
years of professional experience
Work History
Marketing Executive
DGC ADD COMPANY COCHIN
COCHIN
11.2015 - 10.2016
- TASKS : meeting existing clients, confirming their requirements finished by designers and vendors has met their needs and satisfaction, meeting new clients and achieving sales target, weekly meet leading and giving feed Backs of performance of that week.
- Launched marketing activities for new product lines and market penetration.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
customer care executive
Serco international
11.2016 - 10.2017
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Sales man
DECATHLON SPORTS BANGLORE
bannarghatta,banglore
11.2017 - 02.2018
- TASKS :handling one of the co brand section
- Coordinating zoomba dance, marathon And other sports activities.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Supervisor
Starbucks
Riyadh
03.2018 - 01.2022
- Handling shifts
- Training Baristas
- Inventory management
- Maintaining product availability
- Cash management & Banking
- Delegating Tasks for team
- Leading promotional activities
- Assisting store manager for store operations
- Maintaining speed of service in D.T store's
- Coffee master training for new baristas and other respective staffs
- Maintaining WCCS to provide best customer service
- Very active on the floor while on work by avoiding unwanted movement
- Stay positive, empower others ,redirect and lead the team away from huge Loss
- Always keep positive attitude to lead team without stress and hates
- Ability to motivate and maintain good relations with customers and staffs
- Follows the standards and instructions of company by keeping the company
- Value
- Follows Routines, keeping records for all actions performing and take necessary steps to maintain the brand value and profit
- Self evaluate and keep up the knowledge properly
Education
GED -
MES ENGLIGH HIGHER SECONDARY SCHOOL
PATTAMBI 06.1998 - 03.2005
High School And Higher Secondary - Specialized in Biochemistry For Higher Secondary
IES ENGLISH HIGHER SECONDARY SCHOOL
Trithala Palakkad Kerala 06.2005 - 03.2011
Bachelor of Engineering Technology - Petrochemical Engineering
Anna University Chennai
Coimbatore , Tamil Nadu 08.2011 - 05.2015
Skills
Skills that performs on floor
Relationship building and retention
Marketing plan development
Thought leadership content development
Sales Strategies
Natural leader
Strong time management
Special events planning
Personal Information
1.Employee Name- RAMEES RAHMAN KARANATHODIYIL
2. Iqama No-2438681922
3. Nationality-Indian
- Good Communication Skill and leadership qualities
- Open to new technologies and Quick learner
- Ability to deal with people diplomatically
- Can be molded to fit any position
- Participated for arm wrestling championship in state level and got second price
- born life coach, self motivated to empower the people and society
Affiliations
PERSONAL SKILLS
- Certified Barista
- Certified Barista trainer
- Certified Coffee Master
- Coffee Master Trainer
- Basic Food safety certified
- Trained for world class customer service
- Well aware of Food audits and baladdiyya issues
- Well Trained for fast pace customer service in Drive thru stores.
- Trained for reducing customer complaints and best hospitality
- Enrolled for Assistant manager of starbucks by recognizing the skills
Timeline
Supervisor
Starbucks
03.2018 - 01.2022
Sales man
DECATHLON SPORTS BANGLORE
11.2017 - 02.2018
customer care executive
Serco international
11.2016 - 10.2017
Marketing Executive
DGC ADD COMPANY COCHIN
11.2015 - 10.2016
Bachelor of Engineering Technology - Petrochemical Engineering
Anna University Chennai
08.2011 - 05.2015
High School And Higher Secondary - Specialized in Biochemistry For Higher Secondary
IES ENGLISH HIGHER SECONDARY SCHOOL
06.2005 - 03.2011
GED -
MES ENGLIGH HIGHER SECONDARY SCHOOL
06.1998 - 03.2005