Ramelito D. Magdadaro
Riyadh,saudi
Summary
Meticulous Housekeeping Supervisor with over 9 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.
Overview
13
13
years of professional experience
Work history
Housekeeping Supervisor
Narcissus The Royal Hotel, Kingdom of Saudi Arabia
2025.03 - 2026.04
- Monitor all daily operations of housekeeping department, including cleanliness of all guest rooms and public areas daily
- Record areas cleaned by room attendants and report any issues or damage for maintenance
- Routine checks all cleaning equipment is in proper working condition and request for repair if necessary
- Responsible of enforcing hotel SOPs to be implemented
- Responsible of training all housekeeping staff members for product knowledge
- Responsible of daily briefing & training for housekeeping staff members
- Dealing with all guest complained which addressed to housekeeping department
- Record on all damage or lost hotel assets (includes guest lost & found) making sure damage report has been done and log book registered.
Restaurant Manager
KSK Restaurant (HSOPDCC) Clarin Misamis Occidental Philippines
Clarin Misamis Occidental
2023.01 - 2025.02
- Recruiting, Interviewing and giving staff training base on restaurant SOP.
- Maintaining safety and food quality standard
- Keeping customers happy, asking their honest feedback and handling complaints if any.
- Organizing staff scheduling, extracting data record for payroll.
- Ordering food supplies and restaurant equipment
- Rechecking stocks inventory for next purchase request
- Oversee daily operation
- Making sure SOP to be followed by the staff
- Planning/organizing promotional activity
- Proposed marketing plan to the CEO
Pre-Opening Front Desk officer
ALILA Hinu Bay (HYATT) Luxury 5* Hotel, Salalah, Sultanate of Oman
Salalah
2021.02 - 2022.09
- Executing all the pre-opening formalities and standards
- Hotel operating systems set up, Opera PMS, VICAS, reservations set up.
- Dealing with guest complaint and issues, meeting & exceeding their expectations
- Responsible for making training calendar to be implemented on daily basis
- Handling courtesy calls for in house guest making sure no any issues with rooms and staff services
- Responsible for post departure courtesy calls making sure guest satisfaction has been meet
- Handling guest reservation/Check In/ Check out using Opera PMS V5.5.0.19
- Handling Night Audit report, Daily Activity report & send to all Department for daily operation (During night shift)
- Providing assistance to FOM to ensure all tasks are completed in a timely manner
Sr. Housekeeping Supervisor
Jannah Hotel & Resort - Ras Al Khaimah, United Arab Emirates
Ras Al Khaimah
2018.05 - 2021.02
- Extracting and formulating SOPs based on Jannah Apartment & resort standard
- Meeting with other department head for daily, weekly, and monthly action plan
- Update housekeeping pay light to be submitted to HR for Payroll
- Oversee the housekeeping department weekly/monthly stocks inventory (linen, guest supplies, chemicals, cleaning items and order if necessary
- Conducting interview of new applicant for housekeeping manning
- Responsible of Housekeeping staff onboarding process and formalities
- Preparing weekly, monthly report and submitted to general manager
- Update room status using Opera PMS V5.5.0.19
- Responsible for staff evaluation performance for employee of the month & Year
Housekeeping manager Secretary
BM ETA Group – Abu Dhabi, United Arab Emirates
Abu Dhabi
2013.05 - 2018.04
- Overseeing the daily operations of the housekeeping staff, including hiring, training, scheduling, and evaluating performance
- Collaborating with other managers to develop department budgets and plans for growth or change within their organization
- Ensuring that staff members comply with safety regulations and adhere to high standards of cleanliness and customer satisfaction
- Monitoring the cleanliness of all guest rooms and public areas daily
- Taking inventory and ensuring there is a stock of adequate cleaning supplies
Education
BSHRM (Bachelor of Science) - Hotel and Restaurant Management
Misamis University
Ozamiz City, PhilippinesHigh School Diploma -
Cebu Roosevelt Memorial Colleges (CRMC)
Bogo, Cebu City, Philippines03.2008
Skills
- Communication skills
- Team collaboration
- Management expertise
- Interpersonal skills
- Organizational skills
- Cash handling and accounting
- Initiative and direction following
- Eagerness to learn
Languages
English
Urdu (Hindi)
Basic Arabic
Filipino
Declaration
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Timeline
Housekeeping Supervisor
Narcissus The Royal Hotel, Kingdom of Saudi Arabia
2025.03 - 2026.04
Restaurant Manager
KSK Restaurant (HSOPDCC) Clarin Misamis Occidental Philippines
2023.01 - 2025.02
Pre-Opening Front Desk officer
ALILA Hinu Bay (HYATT) Luxury 5* Hotel, Salalah, Sultanate of Oman
2021.02 - 2022.09
Sr. Housekeeping Supervisor
Jannah Hotel & Resort - Ras Al Khaimah, United Arab Emirates
2018.05 - 2021.02
Housekeeping manager Secretary
BM ETA Group – Abu Dhabi, United Arab Emirates
2013.05 - 2018.04
BSHRM (Bachelor of Science) - Hotel and Restaurant Management
Misamis University
High School Diploma -
Cebu Roosevelt Memorial Colleges (CRMC)