Rami Al-masri
Riyadh
Summary
A success-driven Restaurant Manager with a focus on high-density venues and streamlining processes. Organized and efficient professional with 10 years of practice supervising and leading restaurant team to maximize customer experience to grow profits and company reputation, de- escalating customer complaints and reducing staff turnover.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Sarabeth's
12.2021 - 12.2022
- Manage FOH and BOH areas of the restaurant operations including sales, customer satisfaction, and general restaurant operations in line with company standards
- Carefully interviewed, selected, trained and supervised staff
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Restaurant Manager
Royal Gourmet
01.2019 - 12.2021
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Transformed underperforming teams into productive, profitable teams
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Checking fridges and coolers for quality and quantity control
- Planned, organized and monitored resources to ensure efficient use of labor , equipment and materials
- Developed diligent staff training programs to provide accomplished new starters for positive team results
- Supervisor The
Server, Designated Trainer
The Cheesecake Factory
12.2015 - 12.2018
- Guided and coached staff to achieve individual growth and sales production targets
- Increased sales significantly by upselling higher-end products to customers.
- Kept work environments safe and efficient at all times
- Identified problems and proposed solutions to management team
- Trained and led talented teams to surpass objectives
- Provided instruction, coaching and motivation to all employees during the shift
Restaurant Manager
FoodStyle
09.2013 - 11.2015
- Performed a variety of store operations including opening and closing procedures, Cleaning and Food safety with efficiency to achieve the 1st branch in the company
- Recruited and trained staff members, leading by example through Hygiene and customer service to achieve high guest satisfaction
- Delegated tasks according to team members' strengths to guarantee maximum sales opportunities and store efficiency
- Motivated and lead team members to consistently exceed store sales targets than the last year budget
- Briefed 30 team members prior to each shift, sharing business updates and addressing queries and concerns to promote transparent working relationships in store
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Strategically reviewed and planned staffing levels for employees' based on daily volumes
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Supervisor
Foodstyle
08.2011 - 09.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Waiter Roadster
Lebanon
01.2009 - 08.2011
- Guided guests through dining rooms and provided needed assistance
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Taking orders and suggesting dishes for customer matches their needs
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Provided friendly and attentive service
- Maintained high standards of cleanliness and sanitation.
Education
BBA - Marketing And Advestising
AUL
Beirut, Lebanon08.2017
AUL Bachelor Degree - undefined
Skills
- TECHNICAL SKILLS
- Leadership
- Staff Development
- Anger Management
- Results-Oriented
- High communication skills
- Passion for Customer Satisfaction
- Performance Improvement
- Guest Relations
- Marketing and Advertising
Timeline
Restaurant Manager
Sarabeth's
12.2021 - 12.2022
Restaurant Manager
Royal Gourmet
01.2019 - 12.2021
Server, Designated Trainer
The Cheesecake Factory
12.2015 - 12.2018
Restaurant Manager
FoodStyle
09.2013 - 11.2015
Supervisor
Foodstyle
08.2011 - 09.2013
Waiter Roadster
Lebanon
01.2009 - 08.2011
BBA - Marketing And Advestising
AUL
AUL Bachelor Degree - undefined
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