Rami Al Masri
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in store layout planning, visual merchandising insight, and crisis management capabilities. Demonstrates strong operational optimization and financial reporting skills, coupled with proficiency in business analytics and adherence to health and safety regulations. Known for exceptional communication effectiveness, customer service excellence, and team leadership. Adept at inventory management and strategic thinking to drive business success.
Overview
16
16
years of professional experience
Work history
Store manager
PAUL
Riyadh, Riyadh Region
05.2023 - Current
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Coordinated promotional events to increase brand visibility within the local community.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Restaurant Manager
Sarabeth's
Riyadh, Saudi Arabia
12.2021 - 04.2023
- Manage FOH and BOH areas of the restaurant operations including sales, customer satisfaction, and general restaurant operations in line with company standards.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Guest Experience Manager
MVP
Lebanon
10.2020 - 12.2021
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Enhanced customer satisfaction ratings by managing all client inquires through resolution.
- To showcase your passion for people by anticipating guests needs, and providing a bit of surprise and delight by taking proactive approach to caring for them.
- Educator for employees: Providing valuable knowledge and staff with respect to delivering and outstanding guest experience.
- To inspire your Guest Experience Team to deliver a guest experience that blurs the line between restaurants and quick service restaurants. You make guests feel important, and confidently answer their questions about our food and our brand.
- To lead by example, as well as support your Guest Experience Leaders team and guide them when orders need additional assistance.
Restaurant Manager
Royal Gourmet
Lebanon
01.2019 - 08.2020
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Transformed underperforming teams into productive, profitable teams.
- Follow up with the cashiers to ensure proper closing and cash amounts.
- Checking fridges and coolers for quality and quantity control.
- Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
- Developed diligent staff training programs to provide accomplished new starters for positive team results.
Supervisor
The Cheesecake Factory
Lebanon
01.2015 - 01.2019
- Guided and coached staff to achieve individual growth and sales production targets.
- Making monthly meeting by delivering the overall results of every month; GWR reports, internal and external Audits, customer complaints, points of weakness and strength.
- Reviewed documentation such as invoices and receiving paperwork for accuracy and compliance.
- Kept work environments safe and efficient at all times.
- Kept accurate and detailed records of personnel progress and productivity.
- Identified problems and proposed solutions to management team.
- Trained and led talented teams to surpass objectives. Provided instruction, coaching and motivation to all employees during the shift.
- Conducted scheduled and impromptu evaluations to assess work performance.
Floor Manager, Team Leader
Foodstyle
Lebanon
09.2013 - 01.2015
- Performed a variety of store operations including opening and closing procedures, Cleaning and Food safety with efficiency to achieve the 1st branch in the company.
- Recruited and trained staff members, leading by example through Hygiene and customer service to achieve high guest satisfaction.
- Delegated tasks according to team members' strengths to guarantee maximum sales opportunities and store efficiency.
- Motivated and lead team members to consistently exceed store sales targets than the last year budget.
- Briefed 30 team members prior to each shift, sharing business updates and addressing queries and concerns to promote transparent working relationships in store.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Strategically reviewed and planned staffing levels for employees' based on daily volumes.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Waiter
Roadster
Lebanon
05.2009 - 08.2013
- Guided guests through dining rooms and provided needed assistance.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Taking orders and suggesting dishes for customer matches their needs.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided friendly and attentive service.
- Maintained high standards of cleanliness and sanitation.
Education
Bachelor of Business Administration - Marketing & Advertising
AUL
Riyadh, Riyadh RegionDiploma - Basketball Coaching
EHCB
EuropeDiploma - Basketball Coaching
Step Ahead
LebanonSkills
- Store layout planning
- Visual merchandising insight
- Crisis management capabilities
- Operational optimisation
- Financial reporting
- Business Analytics
- Health and Safety regulations
- Communication effectiveness
- Customer Service
- Team Leadership
- Inventory management
- Strategic thinking
Accomplishments
MDP (Managerial Development Program) Was the highest grade of the course
Wowing the Guest
Designated trainer
Timeline
Store manager
PAUL
05.2023 - Current
Restaurant Manager
Sarabeth's
12.2021 - 04.2023
Guest Experience Manager
MVP
10.2020 - 12.2021
Restaurant Manager
Royal Gourmet
01.2019 - 08.2020
Supervisor
The Cheesecake Factory
01.2015 - 01.2019
Floor Manager, Team Leader
Foodstyle
09.2013 - 01.2015
Waiter
Roadster
05.2009 - 08.2013
Bachelor of Business Administration - Marketing & Advertising
AUL
Diploma - Basketball Coaching
EHCB
Diploma - Basketball Coaching
Step Ahead
Similar Profiles
Christopher MendozaChristopher Mendoza
Custom Aire at PaulCustom Aire at Paul
Jiaying LiJiaying Li
Coaching Assistant at PaulCoaching Assistant at Paul
Noah TshishimbiNoah Tshishimbi
Event Set Up at PaulEvent Set Up at Paul
Nawar Zaid AldajaniNawar Zaid Aldajani
Investment Unit Quality & GRC Director at stcInvestment Unit Quality & GRC Director at stc
Nazir AhmedNazir Ahmed
Logistics Manager at Nana | نعناعLogistics Manager at Nana | نعناع