Rami Almazroai
Jeddah
Summary
Excellent communication skills by interacting with a diverse range of clients on a daily basis. I am adept at managing multiple tasks simultaneously, ensuring that all front office operations run smoothly and efficiently. Additionally, my attention to detail and organizational skills have enabled me to provide exceptional service to both internal and external stakeholders.
Overview
9
9
years of professional experience
Work History
Duty Manager
Views Hotel
10.2024 - Current
- Ensure the highest level of guest satisfaction by addressing complaints, special requests, and providing personalized service.
- Handle VIP guests and high-profile reservations, ensuring their needs are prioritized and met.
- Resolve guest complaints promptly and professionally, ensuring positive outcomes and guest loyalty.
- Coordinate with different departments (e.g., housekeeping, food & beverage, front desk) to meet guest expectations.
- Supervise front desk, housekeeping, and other operational teams during the shift.
- Monitor employee performance, provide constructive feedback, and implement disciplinary actions when necessary.
- Oversee hotel operations during shifts, ensuring all tasks are completed according to the established procedures.
- Manage guest check-ins/check-outs and room assignments to ensure smooth front desk operations.
- Monitor hotel facilities and room quality to ensure they meet or exceed cleanliness and safety standards.
- Oversee general maintenance issues during the shift and ensure they are promptly addressed (e.g., broken fixtures, plumbing issues).
- Ensure the hotel premises are well-maintained, clean, and presentable for guests at all times.
Front Office Supervisor & Duty Manager In Charge
Views Hotel
02.2022 - 10.2024
- Provides excellent service to our valuable guests, answering questions and providing information as appropriate
- Supervise front desk staff and ensure that they provide excellent service
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Dispersed petty cash to employees and collected and managed receipts.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist
Bay La Sun Hotel & Marina
12.2021 - 03.2022
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Respond to guests' issues and complaints in a friendly, timely manner
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with guests, and updated guests records.
- Organized, maintained and updated information in computer databases.
Translator
Arzaq Almadenh Company
09.2020 - 01.2021
- Flight reservations, Hotels and Tour Operator
- Assisted foreign language-speaking clients with inquiries.
My Enjoyment Times Agency for Flying and Tourism
01.2016 - 06.2020
Education
Bachelor - English Language
University of Jeddah
01.2020
Skills
- Proficiency in Computer
- Social Communications skills
- Teamwork
- Service management
- Employee development
- Team supervision
- Time management
- Quality assurance
- Strong leadership
- Guest relations management
- Complaint handling
Accomplishments
- Transitioning from Manager to Leader, 12/23
- Developing Executive Presence, 07/23
- Swiss Global Certificate in Hospitality & Tourism Fundamentals, 12/22
- Tourism Trailblazers Program, 02/24
- Life Ambassador first-Aid program, 04/24
- Life Ambassador first-Aid program, 03/24
- Train The Trainee, 04/24
- Cross training in housekeeping, 06/23
Languages
Arabic
Proficient
C2
English
Proficient
C2
Timeline
Duty Manager
Views Hotel
10.2024 - Current
Front Office Supervisor & Duty Manager In Charge
Views Hotel
02.2022 - 10.2024
Receptionist
Bay La Sun Hotel & Marina
12.2021 - 03.2022
Translator
Arzaq Almadenh Company
09.2020 - 01.2021
My Enjoyment Times Agency for Flying and Tourism
01.2016 - 06.2020
Bachelor - English Language
University of Jeddah
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