Rami Alsubhi
Makkah
Summary
A highly organised and reliable professional with a strong foundation in teamwork and leadership, complemented by excellent customer service skills. Demonstrates quick problem-solving abilities and a polite, professional attitude, adept at using the Opera system and excelling in Marsha. Possesses a creative vision with proven expertise in contacting companies via email, aiming to leverage these skills towards achieving strategic career goals.
Overview
2
2
Languages
2
2
years of professional experience
Work history
Pilgrim Affairs Officer
RIFAD
Makkah, Mecca Region
2026.04 - 2026.06
- Worked as part of a team responsible for managing and supporting the services of approximately 50,000
Turkish pilgrims. - Provided operational and guest services support to the Turkish Hajj Mission and its affiliated hospitality centers.
- Coordinated with hospitality centers to ensure smooth service delivery and a high-quality experience for pilgrims.
Reservation agent
Marriott
Makkah
2025.10 - 2026.04
- Developed strong client relationships, resulting in repeat business growth.
- I made reservations for the individuals and the groups
Pilgrim Affairs Officer
RIFAD
Makkah
2025.05 - 2025.07
- Managed housing and documents for 15,000 Uzbekistani pilgrims.
- Managed and organized accommodation assignments for pilgrims.
- Oversaw passport verification and registration.
- Ensured safety, organization, and service quality.
Customer Service Representative
Mashariq
Makkah
2024.05 - 2024.07
- Helped pilgrims with directions, inquiries, and support.
- Reported facility issues and followed up for quick fixes.
- Shared updates with supervisors and group leaders.
- Reported facility issues and ensured timely resolution.
Education
Bachelor of Arts - Arabic Language And Literature
Umm Al-Qura University
Makkah, Saudi Arabia 1 2021 - 1 2025
Skills
- Teamwork and leadership
- Strong customer service
- Organized and reliable
- Quick problem solving
- Polite and professional attitude
- Using opera system
- Great at Marsha
- Excellent at contacting companies via email
- Creative visioning
Languages
Arabic
English
References
Reference available upon request
Timeline
Pilgrim Affairs Officer
RIFAD
2026.04 - 2026.06
Reservation agent
Marriott
2025.10 - 2026.04
Pilgrim Affairs Officer
RIFAD
2025.05 - 2025.07
Customer Service Representative
Mashariq
2024.05 - 2024.07
Bachelor of Arts - Arabic Language And Literature
Umm Al-Qura University
1 2021 - 1 2025