RAMI MOAMENA
Accaounting
Jeddah
Summary
Proven Traffic Controller and Sales Consultant with a track record of enhancing aircraft safety and driving customer satisfaction at Saudia Ground Services and Mohammed Yousuf Naghi. Skilled in visual observation and problem-solving, adept at regulatory knowledge and Microsoft Excel. Increased loyalty through empathetic customer service, demonstrating exceptional ability to manage high-stress situations and resolve conflicts.
Overview
16
16
years of professional experience
Work History
Traffic Controller
Saudia Ground Services
11.2019 - 06.2023
- Enhanced aircraft safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
- Directed traffic in epron to maintain safe conditions for workers and motorists.
- Placed cones, signs and barrels to keep aircraft out of dangerous spaces.
Sales Consultant
Mohammed Yousuf Naghi
05.2015 - 05.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
Sales Consultant
Univeersal Motors Agencies
12.2009 - 04.2011
Customer Service Representative
Saidia Airlines ( CATERING)
02.2007 - 04.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
Secondry Commercial Institute
Jeddah, Saudi Arabia 04.2001 -
Skills
Visual Observation
Regulatory knowledge
Flight planning
Weather Monitoring
Air traffic control
Microsoft Excel
Problem-Solving
Timeline
Traffic Controller
Saudia Ground Services
11.2019 - 06.2023
Sales Consultant
Mohammed Yousuf Naghi
05.2015 - 05.2018
Sales Consultant
Univeersal Motors Agencies
12.2009 - 04.2011
Customer Service Representative
Saidia Airlines ( CATERING)
02.2007 - 04.2008
High School Diploma -
Secondry Commercial Institute
04.2001 -
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