Rami Slaghour
jeddah
Summary
Enthusiastic and adaptable Information Systems graduate with a strong foundation in technology and a passion for leveraging IT solutions to drive business efficiency. Equipped with a diverse skill set encompassing software development, database management, and systems analysis. Proven ability to learn quickly, solve complex problems, and stay current with emerging trends in the tech industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Saudi ASMA Environmental Solution
11.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Coordinator
Munjiz, KAEC Train Station
03.2024 - 04.2024
- Successfully managed and coordinated team of 8 employees.
- Helped interview, train and onboard staff members to build team of high performing individuals to boost productivity.
- Guided passengers to reserved seats to enhance service.
- Checked tickets and boarding passes, verifying with passengers' personal ID.
Call Centre
SNB Esnad
12.2023 - 02.2024
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
- Increased positive customer service reviews by offering friendly, helpful and informative customer service.
- Delivered outstanding customer service in all interactions with customers.
Salesman
Telecommunication Services Company Mobily
05.2019 - 06.2023
- Created customer-friendly sales environment.
- Self-managed workload under pressure to consistently meet deadlines.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Handled customer objections with professionalism, consolidating consumer trust.
- Provided helpful, attentive sales support to generate positive customer feedback.
Augmented Reality Developer
King Abdulaziz University
06.2022 - 08.2022
- Independently conceptualized, designed, and developed a basic Augmented Reality application as part of a coursework project.
- Leveraged Unity3D and Vuforia SDK to create an interactive AR experience.
- Collaborated with a team of fellow students to gather requirements and brainstorm ideas for the app's functionality and design.
Education
Bachelor of Science - Information Systems
King Abdulaziz University
2023
Skills
- Confident communicator
- Target setting
- Team player
- Programming skills
- Multitasking
- Problem Solving
- Data extraction
- Work under pressure
- Communication skills
- Data analysis
- Hardware troubleshooting
Accomplishments
- Conceptualized and executed the entire chatbot lifecycle, from requirement analysis to deployment and ongoing optimization.
- Collaborated closely with project team members to define the chatbot's scope, features, and integration points with existing systems.
- Implemented NLP algorithms and integrated machine learning models to enhance the chatbot's ability to understand and respond contextually to user queries.
Senior Project: Chatbot Development
Certification
- IBM Data Analysis - Coursera, June 2024
- Qiyas STEP EXAM score : 91
Timeline
IT Support Specialist
Saudi ASMA Environmental Solution
11.2024 - Current
Coordinator
Munjiz, KAEC Train Station
03.2024 - 04.2024
Call Centre
SNB Esnad
12.2023 - 02.2024
Augmented Reality Developer
King Abdulaziz University
06.2022 - 08.2022
Salesman
Telecommunication Services Company Mobily
05.2019 - 06.2023
Bachelor of Science - Information Systems
King Abdulaziz University
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