Rami Baqatyan

• Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
• Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process.
• Boosted employee retention rates with the design and implementation of effective talent management strategies.
• Reduced workplace conflicts by providing mediation services and conflict resolution training for managers and employees alike.
• Built strong relationships with cross-functional teams, fostering a collaborative environment conducive to achieving project goals.
• Managed multiple high-stakes projects simultaneously while maintaining strict timelines and budget constraints.
• Managed new employee orientation training process for more than [6000] employees each year.

• Lead the "people" product line, which encompasses core HR functions.
• Managed squad of product and engineering teams.
• Overhauled product documentation and delivery processes, including PRDs, user stories, communication structures, and UI designs.
• Contributed to roadmaps, organized user feedback collection methods, and managed product team structure and onboarding of new product managers.
• Collaborated with product designers on market research, user interviews, and implementation of surveys and CSATs in our product.
• Successfully launched new features and initiatives.
• Managed multiple code refactors to address significant existing technical debt.
• Led cross-product feature delivery, impacting various critical system aspects.

• Developing and implementing automation work for digital transformation.
• Coordinated innovative strategies to accomplish objectives and boost long-term productivity.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Building strategies to achieve the company's goals and improve business procedures.
• Devised SWOT analysis to create and execute business plan supporting achievement of company goals .

Products Management:

• Managed digital products related to after-sales services, including maintenance, spare parts, and customer support.
• Developed a roadmap for product improvements and prioritized catalog updates.
• Coordinated with the programming and development team to set priorities and manage issues.
• Enhanced user experience in digital products to make them more user-friendly and accessible.

Customer Service:

• Established a customer service department and conducted needs analysis using the latest methods.
• Organized operational mechanisms and set specific KPIs and strategic goals using relevant applications.
• Integrated departments to improve customer experience and develop operational procedures.
• Managed communication channels with clients to verify effectiveness and meet organizational goals.

Customer Experience:

• Defined customer categories and established a loyalty system to ensure sustainability.
• Implemented mechanisms to enhance customer communication and verified their impact.
• Oversaw the development of the website and implemented payment platforms for seamless transactions.
• Improved order processing and delivery operations, reduced shipping times, and managed a team of 16 employees, achieving significant cost savings (1M SAR) through effective management and problem-solving initiatives.

• Nebras Competition Website:
• Managed the Nebras Competition project for Narcotics Control, including requirement analysis, platform development, registration facilitation, and streamlining the screening and arbitration processes.
• First Code Website:
• Led the development of the company website, introducing innovative ideas for design and functionality.
• Al-Hayat National Hospital Website:
• Oversaw the Al-Hayat Hospital website project, from requirement analysis and construction to content management and coordination.
• Trolley App:
• Managed the Trolley application project for airport vehicle operations, optimizing worker management, billing processes, and decision-making through a comprehensive dashboard.