Rami Ibrahim Al-Sakhawy
Riyadh
Summary
Dynamic Sales Leader with 5+ years of experience at Abad Network For Training, excelling in client relationship management, sales strategy development, and consistently surpassing sales targets. Proven track record of driving revenue growth by overhauling sales operations, enhancing team training, and improving customer service standards. Skilled in deal closing, client acquisition, and identifying emerging market trends to capitalize on new revenue opportunities. A tenacious, performance-driven professional with a strategic and analytical approach to solving problems and achieving profit targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Sales and External Training
Abad Network For Training
05.2024 - Current
- Connected with prospects through trade shows, cold calling and local-area networking.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Customer Service Supervisor
Sutherland Global Service
12.2022 - 10.2023
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Manager of Sales
TEJANOS Mexican Grill
08.2022 - 11.2022
- Maintained professional and impeccable environment for employees and customers.
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Developed targeted marketing campaigns that generated new leads and contributed to overall sales growth.
Customer Service Sales Representative
Sutherland Global Service
12.2020 - 08.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Customer Service Representative
INTELCIA
08.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Flybuy Egypt
06.2017 - 05.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Accounting And Finance
Faculty Of Commerce Alexandria University
Alexandria, Egypt 09-2021
Skills
- Deal Closing
- Sales Presentations
- Client Relationship Management
- Client acquisition
- Sales Training
- Sales team training
- Sales strategy development
- Revenue Growth
- Sales operations
- Customer Service
Certification
- [Aws Cloud Practitioner Essential] Training - 2021
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Director of Sales and External Training
Abad Network For Training
05.2024 - Current
Customer Service Supervisor
Sutherland Global Service
12.2022 - 10.2023
Assistant Manager of Sales
TEJANOS Mexican Grill
08.2022 - 11.2022
Customer Service Sales Representative
Sutherland Global Service
12.2020 - 08.2022
Customer Service Representative
INTELCIA
08.2019 - 09.2020
Sales Associate
Flybuy Egypt
06.2017 - 05.2018
Accounting And Finance
Faculty Of Commerce Alexandria University
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