RAMKUMAR RAJENDRAN
BUSINESS DEVELOPMENT SALES AND LOGISTIC MANAGER
KUMBAKONAM,THANJAVUR,INDIA
Summary
Offering strong background in team leadership, project management, and problem-solving. Knowledgeable about supply chain processes, inventory control, and vendor coordination.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Seasoned professional with focus on sales and marketing. Skilled in developing strategic campaigns and driving revenue growth through creative marketing solutions. Proven track record of leveraging market insights and customer data to maximise sales performance and build strong brand presence.
Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results.
Results-driven Supply Chain Manager with knack for streamlining operations and boosting efficiency. Transformed underperforming supply chain processes, leading to significant cost reductions and improved delivery times. Known for fostering collaboration across teams and building robust supplier relationships that enhance overall business performance.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Customer service executive
Samsung mobile authorised service centre
kumbakonam, thanjavur,tamil nadu, india
03.2012 - 06.2014
- Assisted in training new staff to ensure consistency in service delivery.
- Coordinated with other departments for efficient problem resolution.
- Maintained up-to-date client records in database systems.
- Handled high volume calls whilst maintaining professionalism and composure.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Conducted customer surveys to gather feedback on service experience improvement.
- Offered additional products and services to boost company sales.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
Administrative manager
samsung home appliance service centre
thiruvarur,tamilnadu., india
08.2014 - 03.2017
- Conducted performance reviews, fostering employee development and growth.
- Oversaw recruitment processes to attract high-quality candidates.
- Managed employee schedules to ensure smooth operations.
- Managed internal communications effectively maintaining transparency across teams.
- Alleviated workload pressures, delegating tasks appropriately amongst staff.
- Organised company documents for improved accessibility and compliance.
- Maintained an organised workspace promoting productivity and efficiency.
- Evaluated current processes for potential improvements in handling and storing goods.
- Employed advanced forecasting tools to predict future demand patterns accurately.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Scheduled staff shifts without conflicts leading to a smoother workflow.
- Implemented cost-saving measures in office supplies procurement, reducing expenses significantly.
Showroom manager
Girias electronics and home appliances
thambaram, chennai ,tamilnadu, india
05.2017 - 12.2019
- Encouraged upselling techniques amongst staff members leading to an increase in average transaction value.
- Handled inventory control with precision to prevent stock discrepancies.
- Improved showroom aesthetics through regular layout changes and updates.
- Conducted staff training sessions for enhanced sales performance.
- Oversaw maintenance and cleaning tasks regularly to maintain a presentable showroom at all times.
- Maintained accurate records of all transactions, ensuring transparency in dealings.
- Resolved customer complaints in a timely manner, improving overall customer experience.
- Ensured adherence to health and safety guidelines by all staff members.
- Negotiated deals successfully with suppliers and vendors.
- Identified potential sales opportunities within the local area market, leading to increased footfall in the showroom.
- Communicated with staff at meetings regarding store results to help achieve team goals.
- Monitored inventory levels, preventing stock shortages.
- Liaised with logistics team ensuring timely product delivery.
- Input sales, purchase and cash transactions.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Maintained cleanliness and organisation in the warehouse area promoting workplace safety.
- Simplified order tracking system, leading to increased customer satisfaction.
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
Business development manager
PILLAY R GROUP OF COMPAINIES
VICTORIA, MAHE, SEYCHELLES, EAST AFRICA
12.2019 - 06.2024
- Coordinated closely with sales department, aligning logistics strategies with sales forecasts.
- Planned logistics routes to optimise fuel consumption.
- Reduced order processing time with implementation of automated systems.
- Coordinated transport schedules for improved delivery efficiency.
- Established strong relationships with clients, resulting in long-term partnerships.
- Maintained up-to-date knowledge of industry trends and consumer preferences.
- Ensured compliance with all legal regulations during promotion management.
- Analysed sales reports to identify trends and update strategies.
- Implemented strategic sales plans, increased overall efficiency.
- Led team meetings to strategise sales targets.
- Developed proposals and quotes based on customers' needs; won significant contracts.
- Increased client base through networking at industry events.
- Increased revenue through upselling and consistent contract renewals.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Handled complex customer queries with professionalism, maintaining high satisfaction levels.
- Directed maintenance activities for upkeep of equipment and facility infrastructure.
- Liaised with suppliers and vendors to maintain steady supply of necessary items.
- Oversaw warehouse operations, ensuring optimal storage conditions for goods.
- Organised logistics to ensure timely delivery of products.
- Reduced procurement costs through effective negotiation strategies.
- Ensured compliance with industry regulations in handling transport and logistics tasks.
- Analysed market trends for better forecasting of product demand.
- Worked closely with sales team to manage customer expectations on product availability and delivery timings.
- Managed supplier relationships, improving delivery timescales and product quality.
- Liaised with customers and other departments to plan timely transportation of goods.
- Defined KPI targets to maintain solid standards of work in team.
- Selected, trained and performance-managed staff to build results-focused team.
- Administered expenditure, preventing budget overages with successful control strategies.
- Handled crisis situations effectively, minimising disruptions in deliveries.
- Improved overall efficiency with detailed analysis of supply chain operations.
- Enhanced warehouse organisation with meticulous inventory control measures.
- Supervised warehouse staff, increasing productivity and efficiency on the floor.
- Managed disposal of obsolete or damaged goods, ensuring proper waste management practices were followed.
- Reorganised stock room to free space and accommodate additional inventory.
- Oversaw supply chain procedures to ensure timely delivery of goods.
Logistics manager
NAQEL EXPRESS
TABUK, SAUDI ARABIA
12.2024 - Current
- Contributed towards green initiatives by devising eco-friendly logistics strategies.
- Liaised with suppliers, fostering strong relationships for smooth business transactions.
- Reviewed and updated company's logistics policies in line with evolving industry trends.
- Ensured timely dispatch of goods, resulting in higher customer satisfaction rates.
- Collaborated with sales and marketing teams for efficient product distribution.
- Coordinated with procurement team to ensure seamless supply-chain operations.
- Streamlined warehouse operations by implementing a new inventory management system.
- Coordinated shipping schedules, ensuring on-time delivery of products.
- Implemented staff training programmes to boost team performance and skills development.
- Maintained safety standards across all logistical processes, reducing workplace accidents significantly.
- Negotiated freight contracts for cost-effective transportation solutions.
- Oversaw fleet maintenance schedules to prevent unexpected vehicle breakdowns during shipments.
- Managed customs clearance procedures, mitigating delays in international shipments.
- Ensured customer satisfaction by verifying accuracy of shipments, ensuring correct labelling, weight and pricing.
- Led and managed projects to support logistics efforts and plans.
- Coordinated logistics operations according to stakeholder, supplier and client needs.
- Supervised fleet repair activities and validated operations after service.
- Advised on transport types, routes and schedules to improve operational efficiency.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Improved staff productivity by conducting skills development workshops.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Managed time effectively to meet deadlines.
Education
Bachelor of Technology - BIOTECHNOLOGY
PRIST UNIVERSITY
THANJAVUR 08.2008 - 01.2012
Skills
- Warehouse safety standards understanding
- Technical logistics software proficiency
- Global logistics understanding
- Supply chain coordination
- Vendor relationship management
- Import and export operations
- Supply chain management
- Purchasing management
- Customer Service
- Team Leadership
- Product knowledge
- Order processing
- Inventory management
- Microsoft Office Suite
- Budget management
- Promotional material design
- Social media advertising proficiency
- Sales data interpretation
- New product launch
- Promotional campaigns planning
- Digital advertising strategies
- Consumer behaviour understanding
- Brand development
- Stock counting
- Account management
- Digital marketing
- Budget control
Languages
English
Fluent
A1
Hindi
Elementary
A1
Arabic
Beginner
A1
French
Elementary
A2
Affiliations
- PLAYING CRICKET,TABLE-TENNIS,BADMINTON
- WATCHING MOVIES
- TRAVELLING, TRUCKING
Accomplishments
SUPERSTAR OF EXPRESS LOGISTICS
Timeline
Logistics manager
NAQEL EXPRESS
12.2024 - Current
Business development manager
PILLAY R GROUP OF COMPAINIES
12.2019 - 06.2024
Showroom manager
Girias electronics and home appliances
05.2017 - 12.2019
Administrative manager
samsung home appliance service centre
08.2014 - 03.2017
Customer service executive
Samsung mobile authorised service centre
03.2012 - 06.2014
Bachelor of Technology - BIOTECHNOLOGY
PRIST UNIVERSITY
08.2008 - 01.2012
Similar Profiles
ASWIN V MASWIN V M
Mobile Service Engineer at WINS INTERNATIONAL SAMSUNG AUTHORISED SERVICE CENTRE HIGHSCHOOL JN KOLLAM KERALAMobile Service Engineer at WINS INTERNATIONAL SAMSUNG AUTHORISED SERVICE CENTRE HIGHSCHOOL JN KOLLAM KERALA
Ishhaq KhanIshhaq Khan
Service Manager(Works Manager) at TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU (Fastspeed Automobail Pvt.Ltd.)Service Manager(Works Manager) at TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU (Fastspeed Automobail Pvt.Ltd.)
SAMJO FRANCIS JOSEPHSAMJO FRANCIS JOSEPH
Intern at PRIME TECH ,LLOYD AUTHORISED SERVICE CENTREIntern at PRIME TECH ,LLOYD AUTHORISED SERVICE CENTRE
STEPHEN FLEMMING RAJ SSTEPHEN FLEMMING RAJ S
Supervisor at Swachh Bharath MissionSupervisor at Swachh Bharath Mission
Karan MuthuveeranKaran Muthuveeran
Automotive Technician Intern at SERVO POLYTECH Pvt LtdAutomotive Technician Intern at SERVO POLYTECH Pvt Ltd