Ramlan Suheb
Al Madina Al Munawara,Saudi Arabia
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Area manager
Rasasi Perfumes Industry
Al Madina Al Munawwarah , Saudi Arabia
03.2016 - Current
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Increased sales by 30% by rolling out new promotional strategies across regional shops.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Managed inventory and reduced shrinkage by 80% through detailed monitoring of daily operations and stock.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Oversaw operations of organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
- Created and implemented best practice policies and processes to aid operational performance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Transformed underperforming teams into productive, profitable teams, increasing sales
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Oversaw direct reports to achieve efficiency targets.
Shop Manager
Rasasi Perfumes Industry
Madina, Saudia Arabia
12.2014 - 03.2016
- Resolved customer complaints and answered queries about store products.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Completed opening and closing procedures each day.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Displayed and restocked merchandise by following brand guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Reduced customer wait times through optimised checkout processes.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Kept checkouts areas and general store clean and orderly.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Retail sales executive
Rukn Al Rasasi Perfumes
Madina, Saudi Arabia
06.2014 - 12.2014
- Demonstrated exceptional knowledge of Perfume products when consulting customers on purchase decision making.
- Championed outstanding customer service to help capture repeat 40% increase in repeat business rate.
- Employed commercial drive to consistently meet or exceed personal sales targets, achieving 100%
- Managed inbound calls daily from retail customers, handling queries relating to products, refunds and purchasing options.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Elevated customer experiences from first point of contact, conducting thorough needs analysis to identify optimal solution.
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
- Monitored stock levels and made key decisions about stock control.
- Organised staff professional development training to improve service delivery.
- Supervised employees, providing coaching and mentorship to optimise productivity.
- Planned and executed promotions and sales to increase revenue.
- Promoted brands and audited performance of key product lines.
- Set team KPIs to meet section and store sales targets.
- Conducted disciplinary action in line with store policies and termination of employees.
Sales Man
Rashidi Gifts
Madina, Saudi Arabia
05.2013 - 06.2014
- Maximised sales revenue through effective upselling and cross-selling of associated products.
- Applied various sales techniques to steadily expand customer bases.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Business Administration - Business Administration
P.A. First Grade Collage
Managalore, India 06.2010 - 04.2013
Foundation degree - Commerce
St. Aloysius Pre University
Managalore , India 06.2008 - 03.2010
Skills
- Region management
- Online sales
- Business development and planning
- Sales strategies
- Merchandising and display management
- Mentoring and coaching
- Operations coordination
- Staff mentorship and training
- Market and competitive analysis
- Marketing campaign management
- Retail marketing
- Partnership marketing
- Multi-site operations
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Urdu
Fluent
Indonesian
Elementary
Malayalam
Fluent
Tamil
Fluent
Telugu
Fluent
Affiliations
- Football , Swimming , Listening Music
References
References available upon request.
Timeline
Area manager
Rasasi Perfumes Industry
03.2016 - Current
Shop Manager
Rasasi Perfumes Industry
12.2014 - 03.2016
Retail sales executive
Rukn Al Rasasi Perfumes
06.2014 - 12.2014
Sales Man
Rashidi Gifts
05.2013 - 06.2014
Bachelor of Business Administration - Business Administration
P.A. First Grade Collage
06.2010 - 04.2013
Foundation degree - Commerce
St. Aloysius Pre University
06.2008 - 03.2010
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