RAMON BELOSVERLAS JR
Riyadh
Summary
Highly resourceful Operations and Fleet Management professional with over 5 years of experience overseeing large-scale rental operations, fleet coordination, and customer service delivery across multiple locations. Strong ability to develop and maintain efficient workflows, optimize fleet utilization, and enhance operational performance. Proven track record in improving service quality, streamlining processes, supporting recruitment needs, and building strong customer pipelines. Recognized for leadership, problem-solving, and driving operational excellence in fast-paced environments.
Overview
19
19
years of professional experience
Work History
OPERATION MANAGER (Fleet and Operation)
Autorent Car Rental Company
11.2025 - Current
- Overseeing full operational activities across multiple branches, ensuring service delivery meets company KPIs.
- Managing end-to-end fleet operations—including dispatching, scheduling, maintenance coordination, and workshop follow-ups.
- Leading and supervising daily workflows of operations staff, drivers, coordinators, and workshop teams.
- Ensuring high vehicle availability by monitoring fleet readiness, movement, turnaround times, and idle days.
- Coordinating with insurance, workshop vendors, and suppliers for claims, repairs, and cost control.
- Implementing operational SOPs to improve service efficiency and reduce delays.
- Monitoring rental performance, customer demand, and fleet utilization to optimize allocation.
- Preparing daily, weekly, and monthly operational performance reports for management.
- Improving customer service by resolving operational issues quickly and proactively.
- Supporting corporate clients and major contracts by ensuring timely vehicle delivery and replacements.
SUPERVISOR (Fleet and Operation)
Saudi Ekar Limited Company
10.2019 - 08.2025
- Launched and managed the new Jeddah branch, overseeing full fleet operations to meet service delivery KPIs.
- Supervised and coordinated workflow of 10+ coordinators, drivers, and bikers to streamline operational efficiency.
- Reviewed and approved workshop vehicle repairs, controlling costs and ensuring service readiness.
- Directed ground operations including manpower dispatch and equipment installation across multiple locations.
- Oversaw routine and emergency maintenance of 100+ fleet vehicles, reducing breakdown incidents.
- Inspected fleet readiness daily to ensure 100% availability for customer bookings.
- Analyzed customer booking trends to identify high-demand locations and improve service coverage.
- Generated daily and monthly operational performance reports for executive decision-making.
- Scheduled and implemented Planned Preventative Maintenance (PPM) across full fleet to minimize downtime.
- Resolved 95% of vehicle issues on first report, contributing to high customer satisfaction scores.
CSE (Customer Service Executive)
HANCO, Rent a Car
07.2012 - 09.2019
- Handled high-volume inbound calls, providing accurate information on rental products and services to drive customer satisfaction.
- Resolved diverse customer inquiries promptly, ensuring a seamless rental experience.
- Delivered clear and consistent communication, enhancing customer understanding of rental terms and vehicle use.
- Processed customer account openings/closures in compliance with company policies, addressing issues to ensure seamless transactions.
- Verified customer documentation at rental time to ensure eligibility and policy compliance.
- Inspected and dispatched rental vehicles and workshop units, ensuring proper condition and availability.
- Monitored customer satisfaction and proactively addressed service issues to enhance retention.
- Completed administrative duties including filing contracts, updating system logs, and managing customer documentation.
- Resolved 90%+ of customer complaints on first contact through analytical problem-solving.
- Recommended rental solutions tailored to customer needs, improving upsell opportunities.
- Identified patterns in service feedback and suggested process improvements that reduced complaints by 15%.
CSR (Customer Service / Documentation Clerk)
2GO (Express ABOITIZ Company)
01.2007 - 01.2012
- Operated data scanners to upload and download shipment information, supporting real-time cargo tracking.
- Monitored delivery schedules to ensure 100% on-time cargo arrival and customer satisfaction.
- Managed and routed customer complaints effectively, reducing issue resolution time by 20%.
- Handled in-bound customer calls, providing shipping updates and resolving order inquiries.
- Performed document handling and administrative tasks, including order processing, filing, and report generation.
- Supported diverse customer queries with expert knowledge of shipping procedures and tracking systems.
- Simultaneously managed 50+ customer interactions daily through phone and in-person support, ensuring prompt assistance.
Education
Bachelor's Degree - Computer Programming
Southern Mindanao Institute of Technology
Davao City, Philippines01.2006
Skills
- Professional Skills
- Dependable - can work without supervision; able to follow directions, both oral and written
- Able to work under pressure and meet deadlines
- Self-motivated, assertive, and can quickly learn new procedures and methods
- Well-organized and Efficient
- Interpersonal and Teamwork Skills
- Demonstrated accuracy, and attention to detail
- MS Office suite: Word, Excel, PowerPoint, Outlook, Open Office
- Excellent spreadsheet preparation and maintenance
- Computer Literate
Timeline
OPERATION MANAGER (Fleet and Operation)
Autorent Car Rental Company
11.2025 - Current
SUPERVISOR (Fleet and Operation)
Saudi Ekar Limited Company
10.2019 - 08.2025
CSE (Customer Service Executive)
HANCO, Rent a Car
07.2012 - 09.2019
CSR (Customer Service / Documentation Clerk)
2GO (Express ABOITIZ Company)
01.2007 - 01.2012
Bachelor's Degree - Computer Programming
Southern Mindanao Institute of Technology