RAMONA MOHOREA
Barcelona,Spain
Summary
Accomplished professional with extensive experience in restaurant operations, demonstrating exceptional leadership and management skills. Proven track record in revenue growth, profitability improvement, and cost control. Adept at inventory management, food safety regulations, and utilising restaurant management software and POS systems. Strong communication and interpersonal skills facilitate effective relationship building and team motivation. Committed to implementing HR policies, event planning, budget administration, and performance monitoring to drive results. Career goal: To leverage expertise in a dynamic environment to further enhance operational efficiency and business success.
Overview
11
11
years of professional experience
4027
4027
years of post-secondary education
Work History
General Manager
Roka Restaurants
Riyadh, Saudi Arabia
11.2023 - 06.2025
- Successfully navigated a completely different market, adapting to new labor laws, and overcoming unique challenges
- Managed to reduce operational costs while enhancing profitability through strategic oversight and efficient resource management
- Focused on elevating food quality and guest satisfaction by meticulously analyzing customer feedback and collaborating with the global management team to implement impactful culinary changes tailored to the local market
- Fostered a cohesive and motivated team environment, improving staff dynamics and performance, ultimately leading to a more vibrant dining experience for guests
Assistant General Manager
Roka Restaurants
Barcelona, Spain
03.2023 - 10.2023
- Spearheaded a 6-month summer pop-up at Hotel Arts in Barcelona
- Skillfully managed all aspects of the operation, from recruitment and training of local hires to implementing standard operating procedures
- Acted as a liaison between Roka Restaurants and Hotel Arts, ensuring seamless collaboration and meeting the expectations of both parties
- Streamlined operational efficiency for enhanced customer satisfaction.
- Resolved underlying issues swiftly, mitigated potential risks effectively.
- Supervised daily operations for seamless business activities.
General Manager in Training
Roka Restaurants
London, United Kingdom
04.2021 - 07.2022
- Alongside the General Manager, successfully managed one of the best Japanese restaurants in London with £7.5 million turnover and a capacity of 200 seats, split between the restaurant, terrace and the lounge
- Led, counselled and disciplined a management team of 10, addressing issues promptly and providing constructive feedback, which resulted in a very strong, knowledgeable and responsible team willing to go the extra mile for the benefit of the business
- Engaged with patrons to boost customer service and create long-term relationships, which triggered extra sales and brand loyalty
Assistant General Manager
Fenchurch Restaurant
London, United Kingdom
03.2019 - 09.2020
- Assisted the General Manager in leading a management team of 8 in one of the best fine dining restaurants in London with a £4 million turnover and a capacity of 136 seats split between the restaurant, a private dining room, lounge area & indoor terrace
- Together with the GM, developed and implemented strategies to improve profitability and reduce costs
- Ensured daily business operations ran smoothly and efficiently by closely monitoring procedures and staff operations, providing extra training and assistance to the team in order to maintain consistency and quality across all departments
- Engaged staff in monthly performance goals, motivating and incentivising effectively to achieve them, which led to 5% increase in sales compared to previous years
- Maintained exemplary quality standards across service and safety for faultless customer feedback, demonstrated by the consistent high score achieved on mystery diners reports (95% and above)
- Introduced a new concept of cross-training for the employees which increased efficiency and reduced staff turnover by 15%
General Manager
M Restaurants
London, United Kingdom
05.2017 - 12.2018
- Effectively oversaw a multifaceted venue, which houses a restaurant, 4 private dining rooms, a private members lounge, destination cocktail bar, wine-tasting room and a secret den with a total capacity of 350 covers and a turnover of 3.5 million
- Fostered a high-performance culture, resulting in increased productivity.
- Increased overall operational efficiency by implementing new management strategies.
- Achieved 15% increase in sales compared to previous years through improved sequence of service, order expediting and table-turn times in all dining outlets, which resulted into higher daily covers served with zero additional labour or overhead costs
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
Restaurant Manager
D&D
London, United Kingdom
10.2016 - 05.2017
- Managed daily operations for smooth restaurant functioning.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Led and directed team members on effective methods, operations and procedures
Food & Beverage Manager
The Palace Hotel
Derbyshire, United Kingdom
12.2014 - 07.2016
- Reporting to the General Manager, was responsible for all the food and beverage operations in this busy 157-bedroom hotel, with a 200 covers Restaurant, two bars and banqueting for 450 guests
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Assisted the chef to develop menus that suited our core client base to encourage food sales across the site, whilst constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency
- Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills
- Managed the event planning from start to finish, creating events according to target audience requirements and market trends
Education
Bachelor of Arts (Honours) - Events Management and Travel & Tourism
University of Derby
High School Diploma -
National College - Mihail Kogalniceanu
GalatiSkills
- Leadership
- Communication
- Interpersonal Skills
- Relationship Building
- Revenue Growth
- Profitability Improvement
- Problem-Solving
- Decision-Making
- Result-Driven approach
- HR policies implementation
- Event planning
- Budget administration
- Performance monitoring
Languages
English
Fluent
Spanish
Fluent
Italian
Advanced
French
Elementary
Affiliations
- reading
Timeline
General Manager
Roka Restaurants
11.2023 - 06.2025
Assistant General Manager
Roka Restaurants
03.2023 - 10.2023
General Manager in Training
Roka Restaurants
04.2021 - 07.2022
Assistant General Manager
Fenchurch Restaurant
03.2019 - 09.2020
General Manager
M Restaurants
05.2017 - 12.2018
Restaurant Manager
D&D
10.2016 - 05.2017
Food & Beverage Manager
The Palace Hotel
12.2014 - 07.2016
Bachelor of Arts (Honours) - Events Management and Travel & Tourism
University of Derby
High School Diploma -
National College - Mihail Kogalniceanu
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