Ram Pujan Mandal

As an IT Support Technician at NBTC Company, I was responsible for providing technical support to a team of over 100 employees. My responsibilities included diagnosing and troubleshooting hardware and software issues, managing user accounts in Active Directory, and maintaining the company's network infrastructure. I consistently achieved a 90% first-call resolution rate by promptly resolving help desk tickets. Additionally, I contributed to the successful migration of the team to a new ticketing system, which significantly streamlined support operations. During hardware refresh cycles, I set up, configured, and deployed over 100 desktops, laptops, and peripherals, ensuring minimal downtime for end users.

• Coordinated medical checks, fingerprinting processes, and employee camp transfers.
• Managed team operations, assigned tasks, and ensured timely completion of deliverables.
• Prepared and maintained master lists and departure schedules for employees.
• Played a pivotal role in team cohesion and process efficiency.
• Maintaining and organizing employee records, both physical and digital.
• Managing employee attendance records, leave applications, and timesheets.