Ramy Shukry Abu Najem
Jeddah,Saudi Arabia
Summary
- Dynamic and adaptable professional with a strong foundation in effective communication, organizational skills, and team collaboration.
- Demonstrates creative thinking and problem-solving abilities, particularly in design and marketing contexts.
- Skilled in building relationships through interpersonal skills and delivering exceptional customer service to ensure satisfaction and loyalty.
- Quick to learn new tools and systems, thriving in dynamic work environments.
- Proactive Customer Success Manager, exceptional at building strong, credible relationships.
- Thorough monitoring and measuring customer satisfaction, and taking action to remedy any concerns.
- Demonstrable success in thinking strategically while providing consistent customer satisfaction and retention in fast-paced environments.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Success Manager
Jisr
Jeddah, Mecca Region
04.2023 - Current
- Cultivated long-term client relationships through tailored onboarding and support strategies, enhancing retention.
- Acted as a strategic advisor, aligning product capabilities with business objectives to maximize value.
- Monitored customer health metrics and engagement levels to identify risks and implement mitigation plans.
- Collaborated with Sales, Product, and Support teams to ensure seamless customer experiences and drive product improvements.
- Led business reviews and performance check-ins, providing insights and recommendations for account optimization.
- Managed customer escalations professionally, resolving issues efficiently to uphold account integrity.
- Drove account growth through upselling and cross-selling initiatives, contributing to revenue expansion.
Designed scalable customer success processes and playbooks to improve operational efficiency.
Sr. Customer Development Representative
Bayt.com
Jeddah, Saudi Arabia
08.2017 - 03.2023
- Managed full sales cycle for B2B clients, from lead generation to closing, across diverse industries in MENA region.
- Built and nurtured strong client relationships, ensuring high customer satisfaction and long-term engagement.
- Identified client needs and provided tailored solutions using Bayt.com’s recruitment and talent acquisition tools.
- Exceeded monthly and quarterly sales targets through strategic account development and consultative selling.
- Collaborated with marketing and product teams to align client feedback with platform enhancements and campaigns.
- Delivered product demonstrations and conducted training sessions to help clients maximize service value.
- Utilized CRM tools to maintain accurate sales pipelines, forecasts, and performance reports.
Content Production Supervisor
Cobone.com
Jeddah, Mecca Region
09.2011 - 06.2018
- Created engaging digital content, including daily deals, banners, social media visuals, and email campaigns, tailored to Cobone’s brand identity and regional audience.
- Collaborated with marketing and sales teams to design promotional materials that drove user engagement and boosted conversion rates.
- Produced compelling copy and visuals across diverse categories such as travel, dining, beauty, and lifestyle, optimized for MENA markets.
- Maintained brand consistency in all visual and written content, ensuring alignment with Cobone’s tone, style, and cultural standards.
- Managed end-to-end quality control of designs and content, ensuring accuracy, visual appeal, and compliance with internal guidelines before publication.
- Optimized assets for web and mobile platforms, using analytics and performance data to guide design improvements and enhance user experience.
Graphic Designer
Focus Advertising Company
Jeddah, Mecca Region
06.2010 - 04.2011
- Created high-quality visual branding materials, including company logos, business cards, and media advertisements.
- Collaborated on a wide range of print and digital campaigns tailored to diverse industries.
- Contributed to projects for major clients such as Saudi Airlines, Hyper Panda, and Red Sea Mall.
Lab Technician & Designer Jun/2004 - Jun/2010 Join
KAU (King Abdul-Aziz University)
Jeddah, Mecca Region
06.2004 - 01.2010
- Provided technical support and maintenance for laboratory equipment and design-related tools within the department.
- Assisted in the design and preparation of academic and research materials, including visual aids and presentation assets.
- Collaborated with faculty and students to ensure effective use of lab resources and design software for educational purposes.
Customer Support Supervisor
Drive Direct (ALJ Co.)
Jeddah, Mecca Region
09.2003 - 01.2004
- Delivered exceptional after-sales support for Toyota customers, ensuring satisfaction and prompt resolution of inquiries and service-related issues.
- Conducted telemarketing campaigns to promote services, follow up with clients, and gather feedback to improve customer experience.
- Maintained accurate customer records and coordinated with service teams to streamline communication and service delivery.
Education
Bachelor of Science - MICRO BIOLOGY
KAU (KING ABDUL AZIZ UNIVERSITY)
Jeddah, Mecca Region 03.1998 - 02.2003
Skills
- Effective Communication – Strong verbal and written communication abilities; adept at conveying ideas clearly and professionally across teams and clients
- Organizational Skills – Highly organized with strong attention to detail, capable of managing multiple tasks and meeting deadlines efficiently
- Team Collaboration – Proven ability to work effectively in collaborative team environments, contributing to shared goals and fostering positive team dynamics
- Creative Thinking – Strong creative vision and problem-solving skills, particularly in design and marketing-related tasks
- Interpersonal Skills – Personable and socially adept; skilled in building relationships with clients, colleagues, and stakeholders
- Customer Service – Experienced in delivering high-quality support and service, ensuring customer satisfaction and loyalty
- Adaptability – Quick to adjust in dynamic work environments; able to learn new tools and systems with ease
Languages
English
Fluent
Arabic
Native
Certification
- Udemy.com
11 online courses related to the Customer Service domain.
(2016) - PANADA VOICEOVER JEDDAH
Completed a voiceover course held by Panda
voiceover under the supervision of Mr. Khalid al Najjar (certified
trainer from La Haye Applied Science University.
(2007) - JICC JEDDAH INTL TRAINING INST.
Mac OS, Adobe Photoshop, Illustrator and Indesign
Completed a 60 hours course with excellent grade.
Affiliations
- Voiceover, Arts, Designs, Quality Control, Interesting into details, Movies, Helping People
References
References available upon request.
Timeline
Customer Success Manager
Jisr
04.2023 - Current
Sr. Customer Development Representative
Bayt.com
08.2017 - 03.2023
Content Production Supervisor
Cobone.com
09.2011 - 06.2018
Graphic Designer
Focus Advertising Company
06.2010 - 04.2011
Lab Technician & Designer Jun/2004 - Jun/2010 Join
KAU (King Abdul-Aziz University)
06.2004 - 01.2010
Customer Support Supervisor
Drive Direct (ALJ Co.)
09.2003 - 01.2004
Bachelor of Science - MICRO BIOLOGY
KAU (KING ABDUL AZIZ UNIVERSITY)
03.1998 - 02.2003
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