Ramzeyyah Maghrabi
Jeddah,Mecca Region
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction and Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
28
28
years of professional experience
Work History
Banquet Senior Supervisor
Malikat Palace Co.
Jeddah, Saudi Arabia
06.2023 - Current
- Prepared, monitored and maintained event budgets.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Created venue layouts that maximise space and increase profits.
- Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
- Updated online calendars with available event slots to maximise bookings.
- Advised clients of cost, menu or event space changes, verifying satisfaction before proceeding to contracts.
- Understood event timelines and coordinated staff to meet required deadlines.
- Confirmed external caterers and suppliers met in-house safety and legal requirements.
Flower Shop Manager
Sumou Al Ward
Jeddah, Mecca Region
04.2018 - 03.2022
- Provided management and leadership expertise to coordinate sales efforts, leading successful, engaged and motivated team to exceed departmental goals by 300%.
- Evaluated products to select mix meeting current customer demand.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Followed industry trends and set pricing strategies to maximise business returns.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Enforced service standards to maintain establishment reputation for excellence.
Event Manager
Samyah Istanbuly
Jeddah, Mecca Region
11.2011 - 10.2016
- Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.
- Solicited client feedback to assess event success and uncover opportunities for improvement.
- Designed event floorplans in alignment with budget and venue constraints.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Maintained close communication with couples to achieve wedding goals and mitigate service issues.
- Prepared, monitored and maintained event budgets.
Insurance Coordinator
Saudi German hospital
Jeddah, Mecca Region
01.2001 - 02.2004
- Prepared insurance claims for submission to clearing houses or insurance companies.
- Trained 5 staff on current Medicare regulations and guidelines.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
Customer Service Executive
ART Channels group
Jeddah, Mecca Region
01.1996 - 07.1999
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Audited calls and service levels to maintain high standards.
- Updated account information after customer calls for well-maintained data accuracy.
- Offered detailed product and service advice based on customer needs.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
- Resolved complaints with proactive problem-solving and analysis.
- Increased client retention by 30% through outstanding account management.
- Handled live chat queries within strict timeframe targets.
Education
GED - Customer Care
Astrolap
Jeddah02.2022
Higher National Diploma - Hospital Management
C&E College
Lebanon, Beirut 01.1992 - 09/1994
GCSEs - Incentive Marketing Course
AL SADNAY Institute
Lebanon, Beirut 01.1991 - 06/1991
Skills
- Event planning
- Event signage management
- Guest registration
- Event budget management
- Events requirements gathering
- Team mentorship
- Event sales
- VIP guest liaison
- Corporate event coordination
Languages
Arabic
Native language
English
Intermediate
B1
Arabic
Native
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Senior Supervisor
Malikat Palace Co.
06.2023 - Current
Flower Shop Manager
Sumou Al Ward
04.2018 - 03.2022
Event Manager
Samyah Istanbuly
11.2011 - 10.2016
Insurance Coordinator
Saudi German hospital
01.2001 - 02.2004
Customer Service Executive
ART Channels group
01.1996 - 07.1999
Higher National Diploma - Hospital Management
C&E College
01.1992 - 09/1994
GCSEs - Incentive Marketing Course
AL SADNAY Institute
01.1991 - 06/1991
GED - Customer Care
Astrolap
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