Rana Amer
Riyadh,Saudi Arabia
Summary
Driven professional with talent for building strong customer relationships and ensuring client satisfaction. Demonstrated proficiency in problem-solving and communication, coupled with knack for understanding client needs. Ready to enhance customer success through proactive support and innovative solutions.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work history
Senior Activation Specialist
Jisr System Company For Information Technology
Riyadh, Riyadh Region
10.2024 - Current
- Improved workflow efficiency with thorough process analysis.
- Installed new technology systems seamlessly into existing infrastructure.
- Collaborated effectively with cross-functional teams for successful project completion.
- Enhanced product quality to exceed customer expectations.
- Developed bespoke software solutions to meet specific business needs.
- Managed high-risk projects, ensuring safety compliance at all times.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Maintained up-to-date industry knowledge through continuous professional development.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Regularly checked in with customers to gauge satisfaction levels and identify areas of improvement.
- Troubleshot technical issues, ensured smooth user experience for customers.
- Worked closely with Product team to align messaging with customer needs.
Executive Human Resources Coordinator
Opal medical company
Riyadh, Riyadh Region
12.2022 - 10.2024
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Improved business HR policies by guiding and collaborating with managers.
- Creating employee contracts, negotiating with them regarding job offers, finalizing their recruitment procedures, and adding them to the company's accounts officially.
- General supervisor of medical insurance for employees and Medical malpractice Insurance for medical staff.
- Using all government platforms in a professional manner, such as (Qawi - Muqeem - Saudi Business Center - Ministry of Commerce - SCFHS - GOSI - SEHA).
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
Human resources assistant - Office Manager
Innovative healthcare solutions Avicenna
Riyadh
05.2021 - 12.2022
Assistant officer - patient care service
DMC Clinic
Riyadh, Riyadh Region
11.2020 - 03.2021
Front Desk Receptionist
Aqua Tots Swimming Schools
Riyadh, Riyadh Region
07.2020 - 09.2020
Customer Service -Medical assistant
Rukn Al-Kessaey Medical Complex
Riyadh
01.2020 - 07.2020
Marketing - Customer service
Badir Program For Technology Incubators
Riyadh
08.2019 - 12.2019
Assistant Administrative Secretary
king Fahad Medical City
Riyadh, Riyadh Region
09.2018 - 12.2018
Education
Bachelor of Business Administration - Economics & Admin Sciences
Al Imam Mohammed Ibn Saud Islamic University
Riyadh, Riyadh RegionSkills
- Office administration
- Administrative support
- Expense reporting
- Relationship building
- Organisational skills
- Microsoft Office
- Excel proficiency
Custom
Personal
Languages
English
Intermediate
Timeline
Senior Activation Specialist
Jisr System Company For Information Technology
10.2024 - Current
Executive Human Resources Coordinator
Opal medical company
12.2022 - 10.2024
Human resources assistant - Office Manager
Innovative healthcare solutions Avicenna
05.2021 - 12.2022
Assistant officer - patient care service
DMC Clinic
11.2020 - 03.2021
Front Desk Receptionist
Aqua Tots Swimming Schools
07.2020 - 09.2020
Customer Service -Medical assistant
Rukn Al-Kessaey Medical Complex
01.2020 - 07.2020
Marketing - Customer service
Badir Program For Technology Incubators
08.2019 - 12.2019
Assistant Administrative Secretary
king Fahad Medical City
09.2018 - 12.2018
Bachelor of Business Administration - Economics & Admin Sciences
Al Imam Mohammed Ibn Saud Islamic University
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