Rana Alotaibi
Learning Technology
Riyadh
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level project management position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Altawsul center
Riyadh
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
Contact Center Company (CCC)
Riyadh
08.2019 - 10.2020
- Contact with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Exceeded goals for new accounts in single sales cycle.
School Counsellor
Baraem Rowad Alkhalej International School
Really
10.2015 - 08.2016
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Implemented career counseling path mandated by the ministry, working with parents and students to implement new parent-teacher conference approach.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
School Supervisor
AL-Sulaimaniyah internatinal French school.
Riyadh
09.2014 - 09.2015
- Conferred with parents about student behaviors and answered questions.
- Logged monitoring activities and notable incidents for school administrators.
- Enforced school district guidelines with students across classes and levels.
English Teacher
Imam Mohammed bin Saud Islamic University summer club.
Riyadh
06.2013 - 08.2014
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
Education
Master - Learning Technology
King Saud University
Riyadh 09.2018 - 05.2022
Diploma - English
Imam Muhammad Bin Saud Islamic University
Riyadh 09.2012 - 06.2014
Bachelor - Psychology
King Saud University
Riyadh 09.2008 - 06.2012
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Altawsul center
09.2021 - 03.2022
Sales Representative
Contact Center Company (CCC)
08.2019 - 10.2020
Master - Learning Technology
King Saud University
09.2018 - 05.2022
School Counsellor
Baraem Rowad Alkhalej International School
10.2015 - 08.2016
School Supervisor
AL-Sulaimaniyah internatinal French school.
09.2014 - 09.2015
English Teacher
Imam Mohammed bin Saud Islamic University summer club.
06.2013 - 08.2014
Diploma - English
Imam Muhammad Bin Saud Islamic University
09.2012 - 06.2014
Bachelor - Psychology
King Saud University
09.2008 - 06.2012
KSU Volunteered
Deanship of Graduate Studies (DGS).
2018 -2022 Organization
2021-2022 Vice President of Public Relations
Educational Technology Department.
2019 Organized the procedures of applications and registration of the year 2019-2020.
2020 Organized the Education Technology Forum in the light of the Kingdom’s Vision 2030
KSU Volunteered
Deanship of Graduate Studies (DGS).
2018 -2022 Organization
2021-2022 Vice President of Public Relations
Educational Technology Department.
2019 Organized the procedures of applications and registration of the year 2019-2020.
2020 Organized the Education Technology Forum in the light of the Kingdom’s Vision 2030
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