Rana Yasser Mohamed
Riyadh,Saudi Arabia
Summary
Customer-focused Sales and Client Experience Professional with a strong background in banking and high-volume customer service environments. Proven track record of exceeding sales targets, achieving multiple "Top Seller" awards in credit card sales, and delivering exceptional customer experiences. Skilled in relationship building, problem-solving, and handling diverse customer needs with professionalism. Seeking a client-facing role in customer service, sales, or luxury retail where I can contribute to business growth and deliver exceptional customer experiences.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service & Sales Representative (Personal Banker)
Commercial International Bank (CIB)
Cairo, Egypt
06.2023 - 08.2024
- Delivered high-quality service to 40+ customers daily, ensuring a seamless and premium customer experience.
- Achieved "Top Seller" recognition multiple times by exceeding credit card sales targets.
- Promoted and cross-sold banking products and services, contributing to branch revenue growth.
- Opened and managed customer accounts, ensuring accurate data entry and compliance with internal procedures.
- Handled customer inquiries, requests, and complaints efficiently within defined service standards (TAT & SLA).
- Built and maintained strong relationships with existing and potential customers to enhance loyalty and retention.
- Monitored customer account activity and proactively addressed unusual transactions or behaviors.
- Prepared daily sales and performance reports to track achievements against targets.
- Collaborated with internal teams to ensure timely and efficient processing of customer requests.
- Promoted digital banking channels to improve customer convenience and reduce branch traffic.
- Ensured full compliance with banking regulations, AML policies, and internal procedures.
- Identified and reported potential risks or fraud cases to maintain operational integrity.
Event Organizer - China Trade Fair
07.2019 - 10.2019
- Coordinated meetings between companies and exhibitors, supporting business partnerships.
- Assisted in organizing large-scale business events and conferences.
- Managed logistics and operational processes to ensure smooth execution.
- Conducted research to identify potential partners and business opportunities.
Digital Marketing Trainee
Digital Cloud
06.2019 - 07.2019
- Assisted in managing social media platforms and content creation.
- Supported digital marketing campaigns and analyzed engagement performance.
- Developed basic knowledge of customer engagement and marketing strategies.
Education
Bachelor's Degree - Business Information Systems (BIS)
Helwan University
Skills
- Customer Experience & Service Excellence
- Sales, Upselling & Cross-Selling Techniques
- Client Relationship Management (CRM)
- Problem Solving & Complaint Handling
- Communication & Negotiation Skills
- Teamwork & Collaboration
- Administrative Coordination
- Time Management & Multitasking
- Microsoft Office (Excel, Word, PowerPoint)
- Retail Customer Experience
- Digital Marketing Fundamentals
- Customer Retention & Loyalty Building
Languages
Arabic
First Language
English
Advanced
C1
French
Intermediate
B1
Timeline
Customer Service & Sales Representative (Personal Banker)
Commercial International Bank (CIB)
06.2023 - 08.2024
Event Organizer - China Trade Fair
07.2019 - 10.2019
Digital Marketing Trainee
Digital Cloud
06.2019 - 07.2019
Bachelor's Degree - Business Information Systems (BIS)
Helwan University