Randa Alami
AlTaqdeer holding company
Jeddah
1
Language
31
years of professional experience
Highly motivated and detail-oriented administrative professional with over 20 years of experience in diverse institutions, delivering superior administrative services. Proficient in project management, customer service, and process improvement. A proven leader skilled in organizational efficiency, office management, and fostering teamwork.
Work History
Project Coordinator
- Executed two-month VIP corporate project for major international conference and gala in Paris, ensuring seamless event delivery.
- Coordinated logistics for VIP guests, including hotel arrangements, transportation, gifts, badges, and requirements, enhancing guest experience.
- Liaised with hotels, suppliers, production teams, and entertainment teams to follow up on deliverables and resolve operational issues, ensuring project milestones were met.
Administrative coordinator
1 Year- Streamlined workflows across departments to improve operational efficiency.
- Coordinated administrative activities, enhancing collaboration among cross-functional teams.
- Developed and implemented systems and procedures that upheld quality standards.
Administrative Officer
1 Year- Supported administrative processes ensuring compliance with operational guidelines.
- Verified and transferred student results for accurate submission to Ministry of Education.
- Developed centralized SharePoint repository to facilitate technician onboarding and provide ongoing reference.
Administrative Officer
6 Years- Produced detailed statistical reports on supply and demand to inform resource allocation.
- Coordinated intern placements and administrative follow-ups to enhance program effectiveness.
- Maintained accurate records to support efficient departmental operations.
Assistant of the Curriculum Coordinator
2 Years- Trained and mentored 10 volunteers, enhancing their effectiveness in standardized testing supervision.
- Assisted with standardized testing, ensuring smooth administration for over 900 high school students.
- Designed and implemented a tracking system for online curriculum resources, improving accessibility and organization.
Customer Assistance Center Representative
1 Year- Resolved inbound customer complaints, ensuring positive customer experiences.
- Handled inbound calls, delivering high-quality service and support.
- Received frequent commendations from customers for exceptional service. for customer satisfaction.
Student Development Senior Officer
3 Years- Advised Student Government on activity planning, enhancing student engagement.
- Coordinated student programs and campus initiatives to foster community involvement.
- Implemented and managed Peer Mentoring program, promoting peer support and academic success.
Office Manager, Vice Dean of Student Affairs
- Designed and enforced office policies and procedures to enhance operational effectiveness.
- Oversaw daily office operations and administrative activities to ensure smooth functioning.
- Delivered direct administrative support to Vice Dean of Student Affairs, facilitating efficient decision-making.
Executive Assistant, Nursing Program
3 Years- Coordinated and followed up on faculty workload schedules and course documentation.
- Coordinated faculty workload schedules and ensured timely completion of course documentation to support instructional effectiveness.
- Prepared quarterly reports and developed board-level presentations to inform stakeholders on program progress and initiatives.
Public Relations Officer
2 Years- Coordinated media communications and institutional announcements to ensure consistent messaging.
- Curated and shared news and updates across social media platforms to engage the community.
- Developed PR initiatives that improved the college’s public image and strengthened community relations.
Commercial Banking Agent
2 Years- Promoted banking products and services, enhancing client engagement.
- Maintained strong customer relationships, ensuring high account satisfaction.
- Assisted with credit inquiries and disputes, facilitating effective account management.
Customer Services & Sales Representative
3 Years- Delivered high-quality customer service, enhancing customer satisfaction for diverse clientele.
- Supported branch sales objectives by promoting products, contributing to overall sales growth.
- Built customer loyalty through consistent professional service, fostering repeat business.
Operations Manager Assistant
1 Year- Managed daily business operations, including bookkeeping and inventory management.
- Facilitated staff supervision and streamlined ordering processes.
- Collaborated in branch opening by organizing exhibitions and promotional events.
Education
Bachelor of Business Administration (B.B.A.)
Diploma - Human Sciences (D.E.C.)
Skills
Project coordination
Team leadership
Spreadsheets & Reports
Multitasking
Critical thinking
Time management
Customer service
Customer focus
Prioritization
Team collaboration
Problem-solving
Detail-oriented
Stakeholder engagement
Decision-making
LANGUAGES
English - Arabic & French: Fluent (spoken and written)
References
References available upon request.
TRAINING
- 2025: AI workshop (1day)
- 2013: Student Advisor Training, National Center for Student Leadership – Orlando (4 days)
- 2013: Techniques and Strategies for Effective Mediators Workshop (3 days)
- 2012: Coaching Skills Workshop (2 days)
- 2012: Strategic Visions Workshop (4 days)
- 2012: Strategic Time Management Workshop (4 days)
- 2010: Seminar on Effective Communication with Diplomacy and Professionalism (2 days)
- 2009: Course on Managing Multiple Projects, Objectives, and Deadlines (2 days)
- 2008: Business Writing Skills Course (2 days)
- 2008: Professional Secretarial & administration skills training (2 days)
- 2007: Fundraising Training Workshop (1 day)
- 2006: Microsoft Outlook training 2003 (10 hours)
- 1995: Computer Training: Microsoft Office (Word, Excel, Access, PowerPoint)
Personal Information
Nationality: Canadian & Lebanese
Timeline
Project Coordinator
AlTaqdeer holding company
01.2026 - 01.2026Read More
Administrative coordinator
School board of Laval
01.2024 - 01.2025Read More
Administrative Officer
School board of Laval
01.2023 - 01.2024Read More
Administrative Officer
Notre-Dame Hospital
01.2017 - 01.2023Read More
Assistant of the Curriculum Coordinator
American Internation School of Jeddah
01.2015 - 01.2017Read More
Customer Assistance Center Representative
Sears
01.2013 - 01.2014Read More
Student Development Senior Officer
Dar Al-Hekma College
01.2010 - 01.2013Read More
Office Manager, Vice Dean of Student Affairs
Dar Al-Hekma College
01.2010 - 01.2010Read More
Executive Assistant, Nursing Program
Dar Al-Hekma College
01.2007 - 01.2010Read More
Public Relations Officer
Dar Al-Hekma College
01.2005 - 01.2007Read More
Commercial Banking Agent
Fransabank
01.2003 - 01.2005Read More
Customer Services & Sales Representative
TD Canada Trust Bank
01.1998 - 01.2001Read More
Operations Manager Assistant
CompuBase
01.1995 - 01.1996Read More
Vieux Montreal College
Diploma from Human Sciences (D.E.C.)
Read More
University of Quebec at Montreal (UQAM)
Bachelor of Business Administration (B.B.A.)
Read More