Randa Mohammed
Riyadh,Saudi Arabia
Summary
Seeking for an exciting and challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development.
Goal-driven, self-motivated individual with extensive experiences. Major excellent skills in team building, operations, and customer experience management. Well documentation and communications skills and works efficiently under stress. Excellent team leader player and team effort motivator. Achieving goals and eliminating obstacles. Motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices, disciplined attention to achieve immediate and long-term goals and objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Head of Insurance Policies' Services and Support
Dr. Sulaiman Al Habib Medical Group
Riyadh, Riyadh Region
12.2021 - Current
- Managing insurance policies, regular companies’ credit contracts data entry and IPS (Insurance Policies Services) call center of all HMG KSA branches.
- Attending meetings and handling testing with IT team in regard to system enhancements related to insurance policies, credit contracts and approval department.
- Managing the set KPIs to meet the requirements of the business.
- Processing departments expansion on interviewing and hiring as per business needs.
- Managing the implementation of agreed contractual with insurance companies accurately.
- Engagement on Openings and Acknowledging insurance process to new branches.
- Working on processing Appointment of Insurance companies for new branches upon agreed contracts.
- Enhancing the system development with IT team related to insurance policies and direct billing companies to ensure meeting the accuracy of business expectations.
- Attending meetings with insurance companies and variety sectors of organizations to discuss contract agreements.
Insurance Policies Officer - RCM
Dr. Sulaiman Al Habib Medical Group
Riyadh, Saudi Arabia
12.2015 - 12.2021
- Processing insurance policies, regular companies’ credit contracts data entry and IPS (Insurance Policies Services) call center of all HMG KSA branches.
- Reviewing and monitoring all policies/companies update
- Handling GOP's and embassies special coverage letters
- Attending meetings and handling testing with IT team in regard to system enhancements related to insurance policies, credit contracts and approval department
- Providing reports on insurance company's renewal status and call center report on regular basis to management
- Reviewing with audit team in regard to KPI's and risk assessments
Business Office Coordinator
Dr. Sulaiman Al Habib Medical Group
Riyadh, Saudi Arabia
01.2010 - 12.2015
- Process and update insurance policies (TOB) in the system
- Supporting approval departments, health services management and billing departments for all inquiries and issues related to insurance and credit contracts
- Coordination between insurance and regular companies with HMG hospital and branches
Telemarketing Agent
Marcom Arabia
Riyadh, Saudi Arabia
01.2009 - 12.2009
- Marketing through the phone for the training courses that was provided by the company
Direct Sales Agent
Saudi British Bank (SABB)
Riyadh, Saudi Arabia
01.2008 - 11.2008
- Marketing for the bank products such as Visa/MasterCard & personal loans
Education
Advanced Diploma - Computer Studies
Stargate Institute
Riyadh, Saudi Arabia /2005 - /2008
High School -
Ethiopian International School
Riyadh, Saudi ArabiaSkills
- High Communication skills
- Relationship Management
- Problem-solving
- Team Management
- Time Management
- Team Building
- MS Office
- Proficient
- Achiever
- Project Organization
- Team leadership and motivation
- Public Relations
Languages
English
Arabic
Certification
Globemed Saudi
- Medical Terminology Training Course
- ICD-10 Training Course from Globemed Saudi & 3M
References
References available upon request.
Custom
Available upon request
Personal Information
- Date of birth: 10/04/89
- Nationality: Eritrean
- Marital status: Single
Timeline
Head of Insurance Policies' Services and Support
Dr. Sulaiman Al Habib Medical Group
12.2021 - Current
Insurance Policies Officer - RCM
Dr. Sulaiman Al Habib Medical Group
12.2015 - 12.2021
Business Office Coordinator
Dr. Sulaiman Al Habib Medical Group
01.2010 - 12.2015
Telemarketing Agent
Marcom Arabia
01.2009 - 12.2009
Direct Sales Agent
Saudi British Bank (SABB)
01.2008 - 11.2008
Advanced Diploma - Computer Studies
Stargate Institute
/2005 - /2008
High School -
Ethiopian International School
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