Raneem Alawad
Riyadh
Summary
Administrative Assistant with experience in executive support, operations coordination, and administrative reporting within technology-driven environments.
Overview
6
6
years of professional experience
Work history
Senior administrative assistant
Education & Training Evaluation Commission (ETEC)
2025.04 - Current
- Providing daily administrative and executive support to departments and management.
- Managing official correspondence, emails, and administrative documentation.
- Coordinating meetings, preparing agendas, and documenting minutes.
- Following up on operational tasks, requests, and reports with concerned stakeholders.
- Coordinating between departments to ensure smooth workflow and compliance with policies.
Operations Coordinator
Education & Training Evaluation Commission (ETEC)
2021.10 - 2024.11
- Coordinating operational processes across departments to ensure efficient workflow.
- Supporting teams in executing operational tasks and achieving shared objectives.
- Monitoring Service Level Agreements (SLA) and ensuring service targets are met.
- Working with Customer Relationship Management (CRM) systems to manage customer data and enhance service quality.
- Coordinating between support and call center teams to improve service delivery.
- Preparing and reviewing administrative documents and official correspondence.
- Contributing to updating the commission’s service and product manuals.
- Writing and preparing awareness content for services and products.
- Supporting content management and updates on the commission’s website.
- Preparing visual and video awareness materials in coordination with relevant teams.
Administrative assistant
Nojoom Al-Salam Holding Company
2019.10 - 2021.09
- Performing administrative tasks supporting marketing and sales operations.
- Preparing periodic reports and statistical data and submitting them to management.
- Managing databases and administrative records.
- Providing customer service via phone and email.
- Contributing to the development and implementation of customer service policies.
Education
Bachelor of Science -
Bachelor’s Degree – English Language
Skills
- Administrative & Executive Support
- Meeting & Calendar Coordination
- Official Correspondence & Documentation
- Report Writing & Follow-up
- CRM Systems
- Time Management & Teamwork
Training & Courses
- Communication Skills in the Workplace
- Professional Communication Methods
- Introduction to Project Management (PMP)
- IT Project Management