Raneem Banawair
Jeddah
Summary
Passionate and creative Marketing major with a can-do attitude & energetic personality. Willing to tackle projects to increase brand awareness and enhance public relations. Works quickly and efficiently with great attention to detail and offers superb writing and editing skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internship Student
Rawafed Advanced company
Jeddah
06.2023 - 08.2023
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Customer Service Representative
Social Development Bank
Jeddah
09.2021 - 09.2021
- Demonstrated excellent communication skills in resolving consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Seasonal Event Organizer
HelpTeam Events
Jeddah
04.2019 - 09.2019
- Oversaw event logistics, venue scheduling & accommodations.
- Led site walk-through & meetings prior to event to go over checklists and delegate assignments to staff.
- Handled client questions & concerns via different communication channels to deliver exceptional customer service.
Content Writer
Freelance
Jeddah
12.2018 - 08.2019
- Applied strong writing, editing & proofreading abilities to each assignment to produce the best possible presentations for my clients.
- Proposed creative ideas to engage audience with different content types and formats.
- Utilized editing and writing tools to enhance storytelling.
Social Media Intern
Ruban Albenaa
Jeddah
02.2019 - 05.2019
- Communicated with customers clearly and concisely.
- Maintained knowledge of current promotions, payment policies & security practices.
- Worked closely with social media manager to grow customer base through social media postings.
Education
Bachelor of Science -
Jeddah University
06.2023
Skills
- Microsoft Office
- Content writing
- Project management
- Client relationship management
- Strategic Planning
- Communications skills
- Customer Service
- Digital Marketing
Certification
- Fundamental of Digital Marketing by Google
- Content Marketing by HubSpot
- Inbound marketing by HubSpot
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Nationality
- Yemeni
Timeline
Internship Student
Rawafed Advanced company
06.2023 - 08.2023
Customer Service Representative
Social Development Bank
09.2021 - 09.2021
Seasonal Event Organizer
HelpTeam Events
04.2019 - 09.2019
Social Media Intern
Ruban Albenaa
02.2019 - 05.2019
Content Writer
Freelance
12.2018 - 08.2019
Bachelor of Science -
Jeddah University
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