Raneem Badr Barnawi
AlUla,Medina Region
Summary
A passionate dedicated professional with over 5 years of experience across Events, Hotels, and Hospitality Management, Guest Experience/ Relations and Entertainment industry.
Looking forward to make significant contribution with ambitious company that offers opportunities for progression. Seeking a challenging career opportunity for personal growth and company development.
Overview
1
1
year of professional experience
96
96
years of post-secondary education
1
1
Certificate
Work History
Front Office Senior Agent
Habitas 5-stars Luxury Resort
AlUla, Medina Region
01.2023 - Current
- Act as Night Manager; Oversees all resort operations during overnight shift. Supervising, directing and supporting all night team members.
- Ensure accurate completion of daily night audit procedures and generate relevant reports for each department.
- Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
- Taking full responsibility and act in accordance with all security and emergency procedures. Manage, record and investigate incidents when necessary.
Front Office Agent
Habitas 5-stars Luxury Resort
AlUla, Medina Region
09.2022 - 12.2022
- Checking in and out guests while delivering outstanding levels of service.
- Assign arrival rooms, block or adjust blocking as needed, ensure Housekeeping has prepared room and guest Welcome Letters are placed.
- Perform Welcome Ceremony according to local property specification and provide bracelet to each guest.
- Compiling guests accounts and fulfilling administrative duties.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Anticipate and meet needs of guests by making reservations, planning special events, and shares information on local events such as shopping, dining, and leisure.
Event Usher
Meeting of GCC Ministerial Committee for Tourism
AlUla, Medina Region
11.2022 - 11.2022
- Welcoming and escorting VIP guests in polite and friendly manner.
- Complying to provide quality and unique experiences to guests.
- Makes sure all guests needs are being attended to promptly and are offered best possible services.
Group Ambassador
Les Roches Marbella Global Hospitality
Marbella, Spain
10.2022 - 10.2022
Event Organiser
Jeddah Season (City Walk - Art Promenade)
Jeddah, Mecca Region
05.2022 - 07.2022
- Welcome & greet guests, answer any questions regarding event.
- Informing guests about location of any facility in event.
- Ensure safe environment by maintaining clear aisles and reporting suspicious actions to security.
- Instructs and calms guests in event of emergency.
- Collect disregarded for forgotten items after event and store in lost and found for guests to retrieve.
Crowd Management
Kazem El-Saher's concert | Proline Event Planner
Jeddah
05.2022 - 05.2022
- Checking tickets and directing guests to their seats.
- Illuminate walkways once event has started and assist guests with entering and exiting in darkened spaces.
- Enforce all venue performance rules throughout live show, such as limited entry and exit and no access to restricted areas.
- Maintain professional appearance with company-provided uniform.
Ticket Scanner
Jeddah Season-Bisat Alreeh | Proline Event Planner
Jeddah
05.2022 - 05.2022
- Checking & scanning tickets.
- Directing guests to exhibition's entrance gate.
Sales Representative
Eyewa
Makkah, Mecca Region
04.2022 - 04.2022
- Selling products to prospective customers and maintaining positive business relationships to ensure future sales.
- Providing appropriate solutions for each customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
- Coordinating sales effort with team members and achieve agreed upon sales targets and outcomes within schedule.
- Expediting resolution of customer problems to maximize satisfaction and continuously improve through feedback.
Education
Bachelor's degree - Tourism and Hotel Management
Umm Al-Qura University College of Business Administration
Makkah, Mecca Region 08.2018 - 08/2022
Upper Intermediate Level - English Language
English Language Company
Kuala Lumpur , Malaysia July 2019 - 08.2019
Intensive English - Advanced Course - English Course
Yanbu University College - Continuing Education &
Yanbu, Saudi Arabia10.2017
Intermediate Level - English Language
English Language Company
Kuala Lumpur , Malaysia July 2016 - 09.2016
Skills
- Event Management
- Teamwork & excellent Leadership
- Outstanding Communication
- Creative Problem Solving
- Excellent Stress & Time Management
- Strong Organizational Skills
- Empathy and Emotional Intelligence
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Languages
Arabic
Native
English
Fluent
Timeline
Front Office Senior Agent
Habitas 5-stars Luxury Resort
01.2023 - Current
Event Usher
Meeting of GCC Ministerial Committee for Tourism
11.2022 - 11.2022
Group Ambassador
Les Roches Marbella Global Hospitality
10.2022 - 10.2022
Front Office Agent
Habitas 5-stars Luxury Resort
09.2022 - 12.2022
Event Organiser
Jeddah Season (City Walk - Art Promenade)
05.2022 - 07.2022
Crowd Management
Kazem El-Saher's concert | Proline Event Planner
05.2022 - 05.2022
Ticket Scanner
Jeddah Season-Bisat Alreeh | Proline Event Planner
05.2022 - 05.2022
Sales Representative
Eyewa
04.2022 - 04.2022
Bachelor's degree - Tourism and Hotel Management
Umm Al-Qura University College of Business Administration
08.2018 - 08/2022
Upper Intermediate Level - English Language
English Language Company
July 2019 - 08.2019
Intensive English - Advanced Course - English Course
Yanbu University College - Continuing Education &
Intermediate Level - English Language
English Language Company
July 2016 - 09.2016
International Tourism Training (Hospitality Experience Program)
Les Roches Marbella Global Hospitality, Spain | October 2022
Certification
International Tourism Training (Hospitality Experience Program)
Les Roches Marbella Global Hospitality, Spain | October 2022
Volunteer Experiences
March 2022 - March 2022
Organizer, Makkah Expo for Hotels & Restaurants | 21 Hours
- Greet arriving guests and answer any questions they have regarding the events.
- Enforcing event rules and relevant health and safety regulations.
- Support & contribute as SUPPORT TEAM during the Salon Culinary, Live Cooking & d'art de Table Setting Competitions.
December 2021 - December 2021 | 170 Hours
Organizer, Red Sea International Film Festival, Jeddah
- Welcoming and escorting VIP guests in a polite and friendly manner.
- Tending to guests' comfort and assisting them with any questions or problems.
- Enforce all venue performance rules throughout the live show, such as no flash photography, no recording, limited entry and exit and no access to restricted areas.
June 2021 - September 2021 | 400 Hours
Volunteer's supervisor, Health Center, Makkah
- Define boundaries and zones and travel frequently to operations sites to maintain presence and provide on-site guidance to the team.
- Arranging schedules for the attendance and absence of volunteers and recording the number of working hours.
- Evaluation and follow-up of volunteer performance during work.
April 2021 - May 2021 | 100 Hours
Volunteer, Health awareness & education to prevent COVID-19, Jeddah - Makkah
- Awareness of precautionary measures and health education for the community to prevent infection with the Corona virus.
- Supporting health centers in terms of organizing beneficiaries, starting from the beneficiary's arrival to his departure, ensuring his health status, and finally enter the beneficiaries data.
- Assisting patrons with disabilities or other impairments, as needed. Provide special assistance to guests with needs such as individuals with wheelchairs or other disabilities.
September 2021 - September 2021 | 40 Hours
Volunteer's supervisor, Albasma Fish Park Festival, Makkah
- Develop a recruitment strategy for the event.
- Identify potential candidates and create a database of qualified applicants.
- Monitors team's performance constantly in all phases of service and job functions, and rectify any deficiencies with respective team member.
- Ensures that the team members are carrying out their assigned duties effectively.
- Determine the types of technology to use for enhancement of attraction experience and attraction facilities monitoring.
- Providing ushers with incentives such as recognition, rewards, and appreciation. As well as regular feedback and support, that can help them to keep motivated and engaged.
March 2020 - March 2020 | 10 Hours
Event Organizer - Crowd Management, International Women's Day (Four Points by Sheraton Hotel)
March 2018 - April 2018 | 49 Hours
Organizer, Yanbu Flowers & Gardens Festival
- Greet arriving guests and answer any questions they have regarding the event.
- Addressing and rectifying guests' concerns and complaints.
Volunteer Experiences
March 2022 - March 2022
Organizer, Makkah Expo for Hotels & Restaurants | 21 Hours
- Greet arriving guests and answer any questions they have regarding the events.
- Enforcing event rules and relevant health and safety regulations.
- Support & contribute as SUPPORT TEAM during the Salon Culinary, Live Cooking & d'art de Table Setting Competitions.
.
December 2021 - December 2021 | 170 Hours
Organizer, Red Sea International Film Festival, Jeddah
- Welcoming and escorting VIP guests.
- Tending to guests' comfort and assisting them with any questions or problems.
- Enforce all venue performance rules throughout the live show, such as no flash photography, no recording, limited entry and exit and no access to restricted areas.
.
June 2021 - September 2021 | 400 Hours
Volunteer's supervisor, Health Center, Makkah
- Define boundaries and zones and travel frequently to operations sites to maintain presence and provide on-site guidance to the team.
- Arranging schedules for the attendance and absence of volunteers and recording the number of working hours.
- Evaluation and follow-up of volunteer performance during work.
.
April 2021 - May 2021 | 100 Hours
Volunteer, Health awareness & education to prevent COVID-19, Jeddah - Makkah
- Awareness of precautionary measures and health education for the community to prevent infection with the Corona virus.
- Supporting health centers in terms of organizing beneficiaries, starting from the beneficiary's arrival to his departure, ensuring his health status, and finally enter the beneficiaries data.
- Assisting patrons with disabilities or other impairments, as needed. Provide special assistance to guests with needs such as individuals with wheelchairs or other disabilities.
.
September 2021 - September 2021 | 40 Hours
Volunteer's supervisor, Albasma Fish Park Festival, Makkah
- Develop a recruitment strategy for the event.
- Identify potential candidates and create a database of qualified applicants.
- Monitors team's performance constantly in all phases of service and job functions, and rectify any deficiencies with respective team member.
- Ensures that the team members are carrying out their assigned duties effectively.
- Determine the types of technology to use for enhancement of attraction experience and attraction facilities monitoring.
- Providing ushers with incentives such as recognition, rewards, and appreciation. As well as regular feedback and support, that can help them to keep motivated and engaged.
.
March 2020 - March 2020 | 10 Hours
Event Organizer - Crowd Management, International Women's Day (Four Points by Sheraton Hotel).
.
March 2018 - April 2018 | 49 Hours
Organizer, Yanbu Flowers & Gardens Festival
- Greet arriving guests and answer any questions they have regarding the event.
- Addressing and rectifying guests' concerns and complaints.
COURSES
The GTTP Concierge Course
Global Travel & Tourism Partnership - Ministry of Tourism | 05 April 2023
Introduction to the World of Front Office
Bunyan Training Center | August 2022
.
The skills of dealing with tourists
Ethrai | 21 March 2021
,
Japanese Ikigai Concept
King Abdul-Aziz University Scientific Endowment and King Fahd Public Library | 30 January 2021
.
The Power of Focus
King Abdul-Aziz University Scientific Endowment and King Fahd Public Library | 31 January 2021
.
The concept & importance of quality in tourism services
Ministry of Tourism | 13 May 2020
.
Organizing and managing events
Wadi Makkah Company | 2 March 2020
.
Event design and management
Makkah Chamber Sustainable Development | 7 October 2019
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