Raneem Mohamed Al-Sabt
Dhahran,04
Summary
Dynamic professional with extensive call centre experience, adept at effective communication, relationship management, and customer interaction. Demonstrates strong leadership and supervision skills, excelling in teamwork and collaboration. Proficient in technical skills including Microsoft Office and electronic data management systems. Known for problem solving, critical thinking, and the ability to work under pressure while adhering to deadlines. Committed to customer education and onboarding with a high level of emotional intelligence. Career goal: To leverage adaptive team player abilities in a challenging role that fosters growth and innovation.
Overview
4
4
years of professional experience
2028
2028
years of post-secondary education
Work history
Customer Service Representative
Gulf CX
10.2024 - 03.2025
- Company Overview: Neom Project
- Provide comprehensive customer support, handling inquiries and resolving issues efficiently
- Ensure the highest service standards are achieved and enhance the customer experience
- Collaborate with different teams to improve performance and develop services offered
- Managed 30 and over customer calls per day.
Scientific Committee Member
Saudi Pharmaceutical Society
06.2021 - 03.2025
- Manage and coordinate specialized scientific events in pharmacy
- Prepare scientific content for pharmacists and participate in delivering workshops
- Established the 'Job Opportunities for Pharmacists' booklet on the society's platforms
- Participate in health awareness and pharmaceutical education campaigns, including events like Antibiotics Awareness Day and Patient Safety
Intern
Mohammed Al-Mana College for Health Sciences
08.2023 - 12.2023
- Gained practical experience in internal and external pharmacy departments and pharmaceutical warehouses
- Applied clinical pharmacy standards in providing patient care
- Prepared prescriptions and dispensed medications, adhering to pharmaceutical policies
Education
Bachelor of Pharmacy -
Mohammed Al-Mana College for Health Sciences
Previous Studies in Medicine and Surgery - undefined
University of Sharjah
01.2013 - 01.2016
Skills
- Effective Communication Skills
- Time and Task Management
- Teamwork and Collaboration
- Problem Solving and Critical Thinking
- Leadership and Supervision
- Flexibility and Adaptability to Change
- Relationship Management and Customer Interaction
- Technical Skills (Microsoft Office, Electronic Data Management Systems)
- Work Under Pressure and Adherence to Deadlines
- Customer education and onboarding
- Telephone skills
- Emotional intelligence
- Call center experience
- Adaptive team player
Languages
Arabic
English
Custom
- IV Preparation Course - USP 797 Standards
- Basic Life Support (BLS) - National CPR Committee
- IELTS - Intensive English Language Course
Accomplishments
I have been a community member at the college, where I have organized many activities and volunteered with faculty and students.
Timeline
Customer Service Representative
Gulf CX
10.2024 - 03.2025
Intern
Mohammed Al-Mana College for Health Sciences
08.2023 - 12.2023
Scientific Committee Member
Saudi Pharmaceutical Society
06.2021 - 03.2025
Previous Studies in Medicine and Surgery - undefined
University of Sharjah
01.2013 - 01.2016
Bachelor of Pharmacy -
Mohammed Al-Mana College for Health Sciences
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