Rania Magdy Elsayed
Jeddah
Summary
Agile, Proactive and resilient individual with strong leadership and communication skills passionate about improving patient outcomes and enhancing treatment journeys through innovative patient - centric support solutions. Experienced in cross functional collaboration, PSPs design, execution and management. Seeking to contribute my strategic mindset, empathy and operational excellence to further elevate PSP impact in dynamic environment
Overview
15
15
years of professional experience
Work History
Patient Support Program Manager
Manzil Healthcare (Johnson& Johnson Programs)
08.2022 - Current
- Design, implement, monitor and manage PSP catering to diverse patient needs.
- Oversee the development and execution of programs across Saudi Arabia.
- Address patient's challenges and needs by initiating staff development plans, identifying gaps and driving process improvement.
- Ensure smooth interaction between teams, departments and patients while monitoring and auditing daily program operations.
- Offer guidance and direction for day-to-day operations.
- Develop and update program SOPs and processes when necessary.
- Generate regular reports as required.
- Ensure full compliance with policies, procedures and local regulations.
- Actively oversee compliance with all Pharmacovigilance (PV) and product Complaint (PC) requirements across assigned PSPs,ensuring timely identification and escalation of safety information.
- Serve as the primary liaison for program -level PV responsibilities, coordinating with internal quality teams and external stakeholders for audit readiness and reporting alignment
Patient Care Coach
Manzil Healthcare (Johnson& Johnson Program)
04.2020 - 09.2022
- Supporting and guiding patients through their journey of treatment.
- Educate patients about their condition, treatment plan and medication usage on Inflammatory bowel disease, Psoriatic arthritis, Rheumatoid arthritis and psoriasis.
- Provide regular follow-up through phone calls, F2F interaction or messages to monitor progress.
- Encourage patient adherence to medication and life style recommendations.
- Coordinate with physicians,nurses and other HCPs to ensure continuity of care.
- Offer emotional support and motivation to help patients manage their conditions.
- Assist patients in scheduling appointments, accessing resources.
- Attending clinics in several hospitals MOH, Institution and private sector.
- Responsible for launching the program in western zone.
- Building good relationships with KOLs.
- Reporting adverse events.
- Training HCPs on STELARA, REMICADE, TREMFYA,SIMPONI
- Follow up with patient enrolled in the program.
- Conduct health screenings and assessments to evaluate community health needs.
Senior Product Specialist
Jamjoom Pharmaceutical
01.2018 - 04.2020
- Promote the company's products to the HCPs including physicians, pharmacists and hospital staff in the private sector covered Gastro, Ortho and OB-Gyn Specialties
- Build and maintain strong relationships with Key Opinion Leaders.
- Increased the Market share of EUCARBON
- Participate in the development and implementing of marketing plans and promotional campaigns.
- Monitor market trends,competitor activity and customer feedback to identify new opportunities or risks.
- provide feedback to the marketing and medical teams based on field experience and customer interaction.
- collaborate with cross functional teams to align product positioning.
- Management of Key Opinion Leaders and Key accounts
- Consistently met my short and long term targets
Product Specialist
Jamjoom pharmaceutical
01.2016 - 01.2018
- Promoting the company's products in the private sector covered Gastro, Ortho and Ob-gynae Specialities
- Increased the Market share of EUCARBON
- Management of Key Opinion Leaders and Key accounts
- Consistently met my short and long term targets
Pharmacist
Ministry of Health
02.2011 - 02.2013
- As a pharmacist for 2 years
Education
Pharmaceutical Sales Management Diploma
CPDUK
UK06-2025
MBA - Strategic Management
Arab Academy For Science, Technology &Maritime Transport
Alexandria, Egypt08-2024
Bachelor Degree - Pharmaceutical Sciences
Tanta University
Egypt07-2010
Skills
- project Management
- Analytical Skills
- Emotional Intelligence
- Business Acumen
- Strategic Planning
- Change Management
- Risk Analysis and Management
- Critical Thinking
- Team Leadership
- Communication Skills
- Effective Negotiations
- Problem Solving
- MS Office Applications
- Multi-operations management
- Recruitment and Hiring
Languages
Arabic
Native
English
Upper intermediate
Personal Information
Timeline
Patient Support Program Manager
Manzil Healthcare (Johnson& Johnson Programs)
08.2022 - Current
Patient Care Coach
Manzil Healthcare (Johnson& Johnson Program)
04.2020 - 09.2022
Senior Product Specialist
Jamjoom Pharmaceutical
01.2018 - 04.2020
Product Specialist
Jamjoom pharmaceutical
01.2016 - 01.2018
Pharmacist
Ministry of Health
02.2011 - 02.2013
Pharmaceutical Sales Management Diploma
CPDUK
MBA - Strategic Management
Arab Academy For Science, Technology &Maritime Transport
Bachelor Degree - Pharmaceutical Sciences
Tanta University
Similar Profiles
Melizza BraxtonMelizza Braxton
Customer Service Representative at Johnson & Johnson Healthcare SevicesCustomer Service Representative at Johnson & Johnson Healthcare Sevices
ROSHAN KUMARROSHAN KUMAR
Packaging Line Lead at SC Johnson Professional (Healthcare)Packaging Line Lead at SC Johnson Professional (Healthcare)
Crystal MathisCrystal Mathis
LPN at Johnson State Prison- Centurion HealthcareLPN at Johnson State Prison- Centurion Healthcare
MUHAMMAD UMAR KHANMUHAMMAD UMAR KHAN
Intern at Global Environmental and Management Services (GEMS)Intern at Global Environmental and Management Services (GEMS)
MAHMOUD FAWZIMAHMOUD FAWZI
Regional Business Development Manager at NMG Interior Turnkey Solutions Co,Regional Business Development Manager at NMG Interior Turnkey Solutions Co,