RANJEET PARIHAR

Oversaw ground handling operations for multiple airlines, including Air India, Saudi Airlines, Managing operations for Saudi Airlines, Qatar Airways, Emirates,Flydubai, Air India, Air India Express, Vistara and VIP flights to ensure smooth and efficient ground handling services.

• Coordinating and overseeing all aspects of flight operations, including check-in, boarding, baggage handling, and aircraft turnaround.
• Supervising ground staff to ensure adherence to safety protocols and operational procedures.
• Handling VIP flights with a focus on providing exceptional and personalized services.
• Collaborating with other airlines and airport authorities to streamline processes and enhance customer satisfaction.
• Ensuring timely and efficient handling of all flight-related activities while maintaining high standards of service and safety.
• Conducted post-turnaround evaluations, identifying areas for improvement and implementing corrective action plans accordingly.
• Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
• Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Conducted departure and arrival briefings.
• Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
• Ensured timely completion of turnarounds by closely monitoring progress and addressing any delays or bottlenecks.
• Improved safety performance with thorough risk assessments and adherence to safety protocols during turnarounds.

• Directed airport functions to maintain efficient ground service operations.
• Supervised and coordinated the activities of the ground staff, ensuring compliance with safety and operational standards.
• Handled passenger queries and provided assistance in resolving issues, ensuring a high level of customer satisfaction.
• Led the management of airport logistics, including baggage handling, check-in procedures, and flight departure coordination.
• Maintained accurate records of incidents, facilitating data-driven decision-making for policy updates.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Reduced response times for emergency situations through regular training and drills.
• Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
• Managed staff schedules to ensure adequate coverage during peak hours and high-risk events.
• Provided support during crisis situations by acting as a liaison between stakeholders.
• Developed strong relationships with local law enforcement agencies, promoting cooperation during joint operations.
• Enhanced operational efficiency by streamlining communication processes within the team.

• Managed customer relations and provided exceptional hospitality services in the lounge, ensuring a premium experience for passengers.
• Oversaw the lounge's daily operations, maintaining cleanliness, service standards, and guest satisfaction.
• Coordinated with airlines and VIP guests to arrange special services and accommodations.
• Supervised the lounge staff, ensuring proper training, motivation, and adherence to quality standards.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Managed airport activities to uphold efficient ground service processes.
• Supervised and coordinated activities of ground staff, ensuring compliance with safety and operational standards.
• Handled passenger queries and provided assistance in resolving issues, ensuring high level of customer satisfaction.
• Led management of airport logistics, including baggage handling, check-in procedures, and flight departure coordination.
• Maintained accurate records of incidents, facilitating data-driven decision-making for policy updates.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
• Managed staff schedules to ensure adequate coverage during peak hours and high-risk events.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.