Ranjul Grover
47 Audrey Crescent, Valley View
Summary
Dynamic professional with a track record of enhancing customer satisfaction and streamlining operations across various roles, including as a Traffic Controller and Helpdesk Executive. Excelled in problem-solving and team leadership, significantly reducing helpdesk response times. Proficient in technical drawing and adept at managing high call volumes, demonstrating exceptional time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Traffic Controller
03.2023 - Current
- Communicated with team members using hand signals and radios.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Prepared technical drawing establishing specifications for traffic signal and other control device installations.
Helpdesk Executive
10.2022 - 02.2023
- Ensured data security by adhering to company policies regarding password resets, account access requests, and software installations.
- Facilitated regular helpdesk team meetings to discuss ongoing issues, share best practices, and improve overall performance.
- Reduced response times for helpdesk queries by implementing a ticket management system.
Call Center Representative
09.2021 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Masters of Information Technology(Extension) - Information Technology
Kaplan Business School
Adelaide, SA03-2025
Bachelor in Computer Science - Information Technology
Baba Farid College
India07-2022
Skills
- Customer Service & Conflict Resolution
- Effective Communication & Teamwork
- Multitasking & Time Management
- Problem Solving & Attention to Detail
- Adaptability in High-Pressure Environments
- Basic First Aid & Emergency Response Awareness
- Strong Organizational skills
Certification
- First Aid Certification
- Traffic Controller 2 (TC2) and Traffic Management Implementer 2 (TMI2)
- South Australia Driver's License
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Traffic Controller
03.2023 - Current
Helpdesk Executive
10.2022 - 02.2023
Call Center Representative
09.2021 - 09.2022
Masters of Information Technology(Extension) - Information Technology
Kaplan Business School
Bachelor in Computer Science - Information Technology
Baba Farid College
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