Ranyah Al Refaei
Jeddah
Overview
15
15
years of professional experience
Work History
Assistant Customer Relations Manager
Petromin Corporation
Jeddah
08.2021 - 08.2023
- Support in Service Delivery, Data Analysis and Reporting, Documentation and Record Keeping, Training and Development
Director of Chief Executive Office
The Legend List company
Jeddah
01.2009 - 01.2021
- Managing public relations with other companies and businessmen, Managing contracts and agreements with other partners, Coordinating meetings and tasks related to the company's CEO office
Admin in body and paint department - accidents department
Petromin Corporation
Jeddah
- Administrative Support, Coordination and Scheduling, Customer Liaison, Parts and Inventory Management, Quality Assurance, Compliance and Reporting
Secretary and public relations responsible
Travel Zone
Jeddah
- Represent the company in the tourism and travel exhibition in London, Managing work agreements and contracts with private companies and institutions, Develop strong business relationship with various companies, Manage information system, and ensure that data security is strictly observed, Report, follow up and suggest for continual improvement in co-ordination with department heads
Company representative
Prestige Tax Refund
Jeddah
- Enhance communication level with GCC customers, Recruit new customers and develop strong business relationship with various companies, Closing all pending contracts, Performing common production administration activities including data entry, issuing faxes, contacting clients, filing paperwork, creating shipping requests and preparing financial demand letters
Education
Kaizen Diploma in Consulting Level 2 -
IDEAS
01.2016
Project Management Re-engineering -
Kafaat
01.2016
Problem Solving Strategy -
IDEAS
01.2016
Trainers of Training Diploma -
IDEAS
01.2015
Kaizen Diploma in Consulting Level 1 -
IDEAS
01.2015
Certificate in Intensive General English -
The Liverpool School of English
01.2010
Certificate in Executive secretarial -
Saudi Cultural Center
High school graduate -
Al Thalitha Ashr Public School
Skills
- Effective natural communicator with excellent interpersonal skills
- Dynamic and active with an independent disposition to solve problems under extreme pressure
- Highly organized, efficient, flexible and versatile team player
- Dedicated and committed, willing to take on challenging roles and work to tight deadlines
- Excellent relationship management skills, with the ability to convince customer in single of in large
- Customer Relationship Management
- Project Management
- Workload Management
- Decision-Making
- Customer Service
- Strategic Thinking
- Customer Complaints Escalation
- Problem-Solving
- CRM Tracking
- Quality Assurance
- Team Management
Mailing Address
P. O. Box 2900, Jeddah, 21461, Saudi Arabia
Current Goal
Associating with an organization that utilizes my highly developed skills, Allowing me to mature and develop into a position of broader responsibilities in a challenging and stimulating environment.
Hobbies and Interests
- Swimming
- Horse riding
- Travelling
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Assistant Customer Relations Manager
Petromin Corporation
08.2021 - 08.2023
Director of Chief Executive Office
The Legend List company
01.2009 - 01.2021
Admin in body and paint department - accidents department
Petromin Corporation
Secretary and public relations responsible
Travel Zone
Company representative
Prestige Tax Refund
Kaizen Diploma in Consulting Level 2 -
IDEAS
Project Management Re-engineering -
Kafaat
Problem Solving Strategy -
IDEAS
Trainers of Training Diploma -
IDEAS
Kaizen Diploma in Consulting Level 1 -
IDEAS
Certificate in Intensive General English -
The Liverpool School of English
Certificate in Executive secretarial -
Saudi Cultural Center
High school graduate -
Al Thalitha Ashr Public School
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