Restaurant operations leader with experience across multi-unit and store management in the Gulf and South Asia. Drives guest satisfaction, food safety, team performance, cost control, and revenue targets while managing P&L, inventory, training, and employee relations.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Restaurant General Manager
Wingstop
11.2025 - Current
Led daily restaurant operations, ensuring brand standards, service quality, food safety, and guest satisfaction.
Managed team performance, staffing, training, and employee relations, fostering a cohesive and efficient operational environment.
Monitor sales, costs, inventory and wastage, supporting business targets and profitability.
Ensure compliance with company SOPs, municipal requirements, hygiene standards and workplace safety.
Tracked operational performance and customer feedback, implementing corrective actions and addressing maintenance needs.
Senior Store Manager
A Part Cafe
11.2023 - 11.2025
Drive sales, service, quality, facility appearance, sanitation and cleanliness through team training and a positive working environment.
Coordinate operations across three stores and plan for fourth, ensuring smooth logistics and resource allocation.
Ensure compliance with health, safety, and labor regulations while identifying customer initiatives and monitoring competitor activities.
Uphold company mission and enforce store policies, procedures, and training programs to ensure consistent operational standards.
Multi Unit Manager
JMD Pvt Ltd. (Subway, Bikanerwala & Barista)
12.2020 - 02.2023
Managed daily branch operations, aligning team efforts with business goals to drive revenue growth.
Reviewed procedures and recommended improvements, analyzing market trends and consumer behavior to inform strategic decisions.
Prepared weekly, monthly and annual revenue and expense reports and identified areas of opportunity.
Maintained food quality and company standards, utilizing customer feedback to enhance service and overseeing employee appraisals and performance reviews.
Store Supervisor
Tim Hortons
04.2017 - 02.2020
Supervised and coordinated daily store operations to ensure efficient workflow.
Safeguarded quality and safety standards while reviewing operational results and sales forecasts to inform decision-making.
Controlled costs by minimizing wastage and reinforcing targets to align with operational goals.
Shift Leader
Dr Cafe Coffee
06.2012 - 09.2016
Managed day-to-day operations to drive sales, enhance customer satisfaction, and uphold brand standards.
Ensured strict compliance with SOPs to maintain consistent guest experience and support customer retention.
Oversaw café staff to ensure efficient operations during high customer volume at Dr Cafe Café
Managed opening and closing procedures for Dr Cafe Coffee service areas
Managed customer transactions accurately through the POS system and payment terminals
Education
Bachelor of Science - Hotel Management
Techno Global University
01-2011
Skills
Food safety and compliance
P&L management
Sales forecasting
Inventory oversight
Operational efficiency
Team leadership
Customer experience
Problem-solving techniques
Communication strategies
P&L management
Personal Information
Date of Birth: 1989-08-07
Nationality: Indian
Saudi Arabia driving license: December 2030
Passport : November 2031
AWARD
Store In charge of the Month – Dr Cafe Coffee, 2013
Restaurant General Manager at El Mercado and Cafe Rix | Walt Disney World ResortRestaurant General Manager at El Mercado and Cafe Rix | Walt Disney World Resort