Summary
Overview
Work History
Skills
References
Timeline
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Raphael Wines

Seaford

Summary

Skilled multitasker with superior work ethic, good teamwork, problem-solving and organizational skills. Willing to take on any task to help. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

9
9
years of professional experience

Work History

IT Infrastructure Support Technician

Operational Systems Pty Ltd
08.2023 - Current
  • Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
  • Installed, configured and maintained computer systems and network connections.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Received positive feedback from clients due to exceptional customer service skills and extensive technical knowledge.

Software Engineer Trainee

SRA Information Technology
03.2022 - 02.2023
  • Wrote clean, clear and well-tested code for various projects.
  • Partnered with company mentor to learn best practices in software design.
  • Collaborated with other developers to identify and alleviate number of bugs and errors in software.
  • Analyzed source code to identify and rectify potential functionality issues.
  • Handled scripting tasks for debugging and automation
  • Designed and developed analytical data structures

Professional Sponsored Video Game Player

Self Employed
02.2018 - 10.2021
  • Applied discipline and sense of responsibility toward all team and personal activities.
  • Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
  • Worked with coaches and trainers to understand and implement improvement strategies.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Practiced with team on schedule and trained alone to enhance abilities and contributions to team success.
  • Promoted positive attitude and competitive spirit during training and gameplay.

Main Bartender

Bar On Gouger & Self Employed
01.2016 - 06.2018
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Orchestrated numerous private parties, business meetings and formal engagements.

Skills

  • Teamwork and Collaboration
  • Multitasking Abilities
  • Professionalism
  • Self-Motivated
  • Active Listening
  • Excellent Communication
  • Analytical and Critical Thinking

References

Manager: Isaac - 0412 598 652 - Operational Systems

Colleague: Taylor - 0406 452 294 - Operational Systems

Third Party: Darko - 0437 181 211 - BUILT LOGICS

Character Reference: Benito - 0402 995 093 - Friend of 15+ Years

Timeline

IT Infrastructure Support Technician

Operational Systems Pty Ltd
08.2023 - Current

Software Engineer Trainee

SRA Information Technology
03.2022 - 02.2023

Professional Sponsored Video Game Player

Self Employed
02.2018 - 10.2021

Main Bartender

Bar On Gouger & Self Employed
01.2016 - 06.2018

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Raphael Wines