SYED RASEEN
RAS TANURAH,SAUDI ARABIA
Summary
Seasoned IT Operations Incharge excels in streamlining processes and enhancing system reliability. Led multiple successful projects, improving operational efficiency and reducing downtime. Known for problem-solving skills and proactive approach, consistently delivering robust IT solutions.
Managed IT infrastructure for over 500 active users across more than 30 branch offices
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT OPERATIONS INCHARGE
ARABIANFAL COMPANY
RAS TANURA, SAUDI ARABIA
05.2017 - Current
- Trained new employees on IT systems, enhancing their understanding and usage.
- Developed troubleshooting guides which improved incident response times significantly.
- Streamlined IT operations by implementing effective strategies.
- Led team meetings for improved communication and efficiency.
- Boosted productivity with new software installations and updates.
- Liaised with vendors for procurement of IT hardware and software resources.
- Conducted regular system audits for maintaining top-notch security standards.
- Suggested improvements to existing processes leading to increased efficiency levels.
- Ensured adherence to service level agreements whilst improving customer satisfaction rates.
- Handled change management tasks, minimising disruption in workflow.
- Assisted in budget planning for the IT department aligning expenditure with company objectives.
IT support engineer
SMILE OUTSOURCE
CHENNAI, INDIA
07.2013 - 03.2017
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Installed and configured computer hardware components to enhance system functionality.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Guided and assisted users with technical issues, improving network performance and usability.
Education
Bachelor of Technology - INFORMATION TECHNOLOGY
ANNA UNIVERSITY
CHENNAI 07.2010 - 03.2013
Diploma - INFORMATION TECHNOLOGY
DOTE
CHENNAI 07.2008 - 03.2010
Skills
- IT Operations Management
- ITIL framework
- Budgetary oversight
- Contract review and drafting
- Vendor management
- Supply chain knowledge
- Logistics coordination
- Financial Forecasting
- Crisis handling
- Performance monitoring
- Inventory control systems
- KPI development
- Operating system proficiency
- Cybersecurity awareness
- Microsoft office 365 administration
- Disaster recovery planning
- Incident Management
- Active Directory knowledge
- Technical leadership
- Client relationships
Languages
English
Fluent
Tamil
Native
Malayalam
Intermediate
Timeline
IT OPERATIONS INCHARGE
ARABIANFAL COMPANY
05.2017 - Current
IT support engineer
SMILE OUTSOURCE
07.2013 - 03.2017
Bachelor of Technology - INFORMATION TECHNOLOGY
ANNA UNIVERSITY
07.2010 - 03.2013
Diploma - INFORMATION TECHNOLOGY
DOTE
07.2008 - 03.2010
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