Rasha Alghamdi
Riyadh
Summary
Luxury retail professional with over 7 years of progressive experience in boutique operations, sales leadership, and client relationship management. Promoted through multiple leadership roles from Client Advisor to Senior Sales, Supervisor, Team Manager, and currently Store Manager. Proven ability to lead high-performing teams, drive commercial performance, deliver exceptional client experiences, and uphold the highest luxury brand standards.
Overview
8
8
years of professional experience
Work history
Store manager
Tiffany & Co.
Riyadh, Riyadh Region
08.2025 - Current
- Led the daily operations of the boutique, ensuring operational excellence and an exceptional client experience.
- Drove boutique performance by monitoring and analyzing key business KPIs, including Sales, Conversion, ATV, AUR, and Clienteling.
- Led, coached, and developed the boutique team to achieve sales and operational objectives.
- Managed VIP client relationships and resolved complex client escalations in line with brand standards.
- Managed CRM and clienteling activities to strengthen client engagement and loyalty.
- Oversaw inventory management, including stock accuracy, cycle counts, and compliance with operational procedures.
- Oversaw after-sales services, including repairs, special orders, and client requests, ensuring compliance with brand standards.
- Led the planning and execution of boutique events in collaboration with internal stakeholders, ensuring an exceptional client experience.
- Prepared weekly business performance reports, including sales results, KPI analysis, and key market and mall updates.
- Collaborated with Regional, Operations, HR, Finance, and After Sales teams to support business objectives and operational excellence.
- Ensured visual merchandising standards were maintained in line with brand guidelines.
Team manager
Tiffany & Co.
Riyadh, Riyadh Region
07.2023 - 07.2025
- Led, motivated, and developed a team of 23 Client Advisors to consistently deliver exceptional customer service.
- Monitored team performance, provided regular coaching, and supported individual development to enhance productivity and service excellence.
- Supported the Operations team by conducting cycle counts, investigating inventory discrepancies, and maintaining stock accuracy.
- Maintained visual merchandising standards to ensure the boutique presentation aligned with brand guidelines.
- Resolved client concerns professionally, delivering timely and effective solutions to maintain client satisfaction.
- Supported the launch and daily operations of the Centria Pop-In boutique throughout its operational period.
- Supported the Abu Dhabi boutique team through a one-month cross-functional assignment.
- Assisted in the opening of the Centria Flagship boutique, supporting operational readiness and team coordination.
Store Supervisor
Versace - Kingdom center
Riyadh, Riyadh Region
03.2022 - 06.2023
- Led and developed a high-performing sales team through coaching, mentoring, and performance management.
- Delivered exceptional luxury client experiences by maintaining the highest customer service standards and driving client loyalty.
- Monitored team performance and sales targets, providing ongoing coaching to maximize commercial results.
- Managed staff scheduling and supported daily boutique operations to ensure efficient store performance.
- Oversaw inventory management, stock control, and inventory audits to maintain stock accuracy.
- Maintained visual merchandising and boutique presentation in line with brand standards.
- Handled customer concerns and escalated cases professionally to ensure client satisfaction.
- Collaborated with internal teams to support product launches, promotional events, and commercial initiatives.
- Managed online sales operations to support business objectives and ensure smooth execution.
- Built strong product knowledge across the team to enhance sales performance and client experience.
Senior Sales Executive
Versace
Riyadh, Riyadh Region
10.2020 - 03.2022
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Created and delivered daily schedule assignments to staff members through motivational team meetings.
- Resolved customer problems by answering questions, investigating concerns and building positive rapport.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
- Led and motivated sales teams to consistently meet and exceed monthly sales goals.
- Improved store operations by harnessing sales data and customer feedback.
Fashion Consultant and VM
Tory Burch
Riyadh, Riyadh Region
06.2018 - 10.2020
- Maintained neat, tidy and fully stocked shelves to facilitate optimum sales opportunities and kept mannequins in strategic locations to attract customers into store In line with the brand's guide line.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Completed opening and closing procedures each day.
- Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
Education
High School Diploma -
11th High School
DammamSkills
- Team Leadership
- Boutique Operations
- KPI Analysis
- Client Relationship Management
- Clienteling & CRM
- Inventory Management
- Problem Solving
- Business Performance Analysis
Timeline
Store manager
Tiffany & Co.
08.2025 - Current
Team manager
Tiffany & Co.
07.2023 - 07.2025
Store Supervisor
Versace - Kingdom center
03.2022 - 06.2023
Senior Sales Executive
Versace
10.2020 - 03.2022
Fashion Consultant and VM
Tory Burch
06.2018 - 10.2020
High School Diploma -
11th High School