Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Rasha Dawod Suliman Mohamed

Saudia Arabian

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Tender Department

Arabian Computer Company
KHartoum, Sudan
06.2014 - 06.2022
  • Prepared tender documents, including specifications, conditions of contract and schedules of rates.
  • Reviewed customer requirements and prepared cost estimates based on this information.
  • Organized meetings with vendors to discuss tender proposals and negotiated terms and conditions.
  • Monitored deadlines for submission of tenders and ensured all documents were completed accurately within the specified timeframe.
  • Identified opportunities for process improvement in the tender process.
  • Collaborated closely with colleagues from other departments to ensure timely delivery of accurate bids.
  • Assisted with the development of standardised templates for use in preparing tenders.
  • Negotiated terms and conditions of contracts with suppliers, vendors and subcontractors.
  • Researched competitor activity to identify new business opportunities and trends within the industry.

Management the Soft Skill Department

Asakinah Training Center
KHartoum, Sudan
01.2010 - 07.2014
  • Developed and conducted training programs for soft skills such as communication, collaboration, problem solving, decision making and leadership.
  • Created customized instructional materials based on individual needs of the participants.
  • Provided feedback to participants regarding their performance in order to improve their soft skill sets.
  • Analyzed survey results from trainees in order to determine effectiveness of instruction methods.
  • Conducted lectures on topics such as effective communication strategies, conflict resolution techniques, stress management.
  • Maintained records of attendance, assessments and evaluations for each participant.
  • Researched latest trends in soft skill development industry and incorporated them into existing curricula.
  • Ensured that all safety regulations were followed during sessions held at offsite locations.
  • Managed budget allocations for soft skills training programs.

Technical Engineer & Sales Engineer,

Arabian Computer Company
KHartoum, Sudan
03.2002 - 06.2004
  • Identified customer needs and developed solutions based on user feedback.
  • Analyzed customer requirements to determine project scope and objectives.
  • Used computer systems and drafting equipment to create and outline designs of components and tools.
  • Coordinated activities with suppliers, contractors or other departments.
  • Performed troubleshooting on hardware and software issues in a timely manner.
  • Installed, configured, maintained and upgraded computer systems and networks.
  • Provided technical support to customers over the phone or through email.
  • Implemented security measures such as antivirus protection, firewalls, data encryption.
  • Diagnosed network problems quickly to reduce downtime.
  • Collaborated with other teams such as marketing, sales, customer service to ensure successful project delivery.
  • Maintained up-to-date knowledge of industry trends and best practices related to IT infrastructure.
  • Created sales proposals for new and existing clients based on their individual needs.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.

Maintenance Computer and Networking Installation

Freelancer
KHartoum, Sudan
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Ceated marketing materials such as brochures, flyers, emails. to promote products and services.
  • Processed orders from customers accurately and efficiently according to established procedures.
  • Maintained accurate records of all sales activities including contact information and follow-up details.
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Diagnosed and troubleshot various computer system problems.
  • Installed and configured operating systems, applications, and other software programs.
  • Provided technical assistance to users with difficulty operating their computers or printers.
  • Resolved network connectivity issues for local area networks and wide area networks.
  • Upgraded existing hardware components when necessary to improve performance or reliability.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Education

B.Ss - Computer Engineer

Future University
Sudan
12-2001

Skills

  • Document Preparation
  • Cost Estimation
  • Safety Standards Compliance
  • Attention to Detail
  • Teamwork and Communication
  • Computer Skills
  • Equipment Setup
  • Organizational Skills
  • Problem-Solving
  • Time Management
  • Technical reporting
  • IT Troubleshooting
  • Troubleshooting and diagnostics
  • Software Installation
  • Technical Support
  • Hardware diagnostics
  • Customer Service
  • MS Office proficiency
  • Workforce Management
  • Business Development
  • Marketing
  • Negotiation
  • Customer Relationship Management (CRM)
  • Sales Techniques

Timeline

Tender Department

Arabian Computer Company
06.2014 - 06.2022

Management the Soft Skill Department

Asakinah Training Center
01.2010 - 07.2014

Technical Engineer & Sales Engineer,

Arabian Computer Company
03.2002 - 06.2004

Maintenance Computer and Networking Installation

Freelancer

B.Ss - Computer Engineer

Future University

Languages

Arabic
First Language
English
Intermediate (B1)
B1

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Rasha Dawod Suliman Mohamed