Summary
Overview
Work History
Education
Skills
Accomplishments
Movies, Games, Reading books
Timeline
Generic
Rashid Arshad

Rashid Arshad

Dammam,Al-Aziziya

Summary

To seek an organization where I can utilize My professional skills and knowledge for the betterment of organization and driving it towards prosperity & to seek a responsible and rewarding position with a leading organization that ensure long term carrier development and growth opportunities QULIFICATION Intermediate Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

Restaurant Head Coach

Baik
  • Currently Working in Al-Baik Restaurant Saudi Arabia as a Restaurant Head Coach form 28-july 2023 in KSA
  • Major responsibilities included are to manage and develop different areas of the organization sales, people, and product.

Multi- Unit Manager

STAR PAKISTAN
01.2018 - 12.2019
  • Worked in CP FIVE STAR PAKISTAN as a Multi-Unit Manager form, Major responsibilities included are to manage and develop different areas of the organization sales, people, product and equipment.

General Manager

Al-Fatah PVT, LTD
01.2019 - 06.2019
  • Working in Al-FATAH as a, 2023 in Pakistan
  • Major responsibilities included are to manage and develop different areas of the organization sales, people, and product
  • Key Responsibilities:
  • Facilitating & controlling all the matters relating to the human capital of business unit
  • Key responsibility of providing best services to the customers at all times & to ensure the excellent customer experience
  • Responsibility of operating, evaluating & concluding all aspects of the business unit & to make sure 101% outstanding results
  • Exploring new business opportunities & catalyzing the existing by applying right marketing mix in effective & unique way
  • Recruitment and training of new staff
  • Developing Local Store marketing programs and their execution
  • To handle the team of 400 and make sure that the job would be established
  • Manage; organize accepting and storing of goods to provide enough space available for the incoming goods and only the appropriate quality and amount of goods can get into the store
  • Lead, train and supervise the activities of GR employees
  • Responsible for the stock kept at GR area and to check technical condition (instruments, systems, operation and emptying of pressing machines) to carry on work unhindered
  • Handling, checking filing delivery documents and personally control GR labels daily
  • Receive the physical merchandise in the dedicated area, determine the actual received quantity correctly and move the goods from GR area to sales floor
  • Examine and deal with supplier complaints and invoice control queries
  • Supervise cleaning of the goods acceptance area, make work and the safety requirement
  • Maintain goods acceptance area in an immaculate state and prevent accident.

Assistant Manager

GERMAN DONER
11.2013 - 05.2014
  • For 7 months in Pakistan
  • Major responsibilities included are to manage and develop different areas of the organization sales, people, product and equipment
  • And also, I had a 1-month experience in UAE branch as a trainee.

Assistant Manager

MCDONALDS PAKISTAN PVT, LTD
12.2010 - 07.2013
  • Worked for McDonalds as a 2nd Assistant Manager
  • Major responsibilities included are to manage and develop different areas of the organization sales, people, product and equipment.

Call Centre, Customer Relation Officer

Cupola Group of industries, KFC Pakistan
01.2010 - 12.2010
  • Conduct Employee Orientation for Crew
  • Execute Performance Review System for Crew
  • Coordinate& Follow Up with Line Management & Payroll
  • Help to budget and control the Profit and Loss Line Items
  • Control the Daily Variance of Products
  • Responsible for Weekly and Monthly Inventory
  • Responsible for assigning the Action Plan to managers and its follow up
  • Maintain the store QSC
  • Development of subordinate managers and crew
  • Responsibility of completion of MDP and SMX books
  • Responsibility of making the Crew Training Need Analysis
  • Responsibility of making the Training Calendar
  • Responsibility of making the Status Sheet
  • Responsibility of making the Petty Cash Badge
  • SCHEDULING:
  • Spearhead the complete execution of Recruitment & Selection Process for Crew according to business need
  • Conduct Employee Orientation for Crew
  • Execute Performance Review System For Crew
  • Coordinate & Follow Up with Line Management & Payroll
  • Update the folders of all restaurant Crew
  • Update the Leave Tracking
  • Assign the Crew Duties according to Sales
  • INVENTORY MANAGEMENT, Order Restaurant Products according to Sales
  • Update the Emc Book on daily basis
  • Help to budget and control the Profit And Loss Line Items
  • Control the Daily Variance Of Products
  • Responsible for Weekly and Monthly Inventory
  • Responsible for assigning the Action Plan to crew and its follow up
  • FACILITATION` & EMPLOYEE DEVELOPMENT:
  • Conduct Crew Development Program
  • Facilitate the Training of Crew for new initiatives
  • PLAN AND DAILY MAINTENANCE:
  • Responsible for the Look after and Maintenance of all equipment’s
  • Follow-up of the Monthly Plan and Maintenance Tasks of equipment
  • Responsible for assigning Equipment Tasks to all the managers
  • Control the Equipment and Building Budgets for the restaurant
  • Make the Monthly Problem Advice Sheets for the restaurant
  • Update the Equipment Manuals and Maintenance Requirement Cards for the restaurant, CRO year working in Telenor, in Deferent Projects
  • (, .Months in 345
  • Months in Dealer Support’s
  • 2 Months in FCA
  • Understanding customer needs and recommending them value adding products
  • Suggesting system and process changes to remove the waste and make CRO work more productive
  • Gaining deeper insight on what our customers want and shared with CFT teams
  • Going extra mile in helping customers
  • Present new products and services to achieve sales targets
  • Work with technical staff and other internal colleagues to meet customer needs
  • Arrange and participate in internal and external client debriefs

Assistant Unit Business Manager

Gray Mackenzie Restaurant International Limited
01.2003 - 12.2008
  • I had worked with Cupola Group (KFC) of, MAXIMIZING PROFITIBILITY (by running the Restaurant on the basis of CER and CHAMPS )
  • SALES MANAGEMENT (maximization of sales by providing the customers with best possible service)
  • DELIVERING 100% CHAMPS consistently ( an internal check to gauge the customers satisfaction and restaurant performance)

Education

High School Diploma -

Lahore Board
Lahore Board

Basic of Computer Scince - Microsoft Office

Iqra Collage of Computer
Lahore

Skills

  • Sales Management
  • Team building - leadership
  • Marketing Analysis
  • Channel Development
  • Training Management
  • Relationship Building
  • Retail Operations
  • Employees Motivation
  • Customer service
  • PERSONAL PROFILE
  • Name: M Rashid Arshad
  • Age: 35Years
  • Nationality: Pakistani
  • Marital Status: Married

Accomplishments

  • Customer Care/Relationship
  • Time Management
  • Inventory Management
  • Budget Management
  • Problem Solving
  • Recruitment and Selection
  • Crew Development
  • Multitasking Person, Crew Training and Development Program
  • (CTDP)
  • Shift Into Over Drive (SIO)
  • Basic Shift Management (BSM)
  • Advanced Shift Management (ASM)
  • Effective Management Program (EMP)
  • Shift Management Excellence (SMX) Company Name: GERMAN DONER KEBAB PVT.LTD Company Type: Sales Organization, Crew Training and Development Program
  • (CTDP)
  • Shift Into Over Drive (SIO)
  • Basic Shift Management (BSM)
  • Advanced Shift Management (ASM)
  • Effective Management Program (EMP)
  • Shift Management Excellence (SMX)
  • TRAINING
  • Spearhead the complete execution of Recruitment & Selection Process for Crew
  • LOCAL STORE MARKETING (Designing of various marketing plans to increase sales and customer satisfaction)
  • CASH MANAGEMENT
  • CUSTOMER HANDLEING
  • ACHIEVEMENTS ____________________________________________________________________________
  • Designed delivery, Birthday LSM, which was even recognized by the area manager and proved to be very successful
  • Awarded operational trainer which was recognized by Regional Manager in 2007
  • Successfully completed BSM (Basic Shift Management) & SIO (Shift Into Over Drive)
  • Certified in Crew training and development Program (CDTP)
  • Had Travelled to Dubai for Restaurant staff Training and Development Programs.

Movies, Games, Reading books



**Movies:**
Movies are a form of visual storytelling that combine various elements such as acting, directing, cinematography, sound design, and editing to create a compelling narrative. They can span across different genres like drama, comedy, action, science fiction, fantasy, horror, and more. Movies have been a significant part of entertainment and culture for decades, and they often serve as a way to escape reality, explore new worlds, and experience a wide range of emotions.

**Games:**
Games refer to a variety of interactive experiences that can be played for entertainment or educational purposes. They come in many forms, including video games, board games, card games, and more. Video games, in particular, have evolved immensely over the years, from simple arcade games to complex, immersive experiences with intricate storytelling, realistic graphics, and online multiplayer capabilities. Games offer players a chance to engage in challenges, solve puzzles, make strategic decisions, and often provide a sense of achievement and progression.

**Reading Books:**
Reading books is a timeless activity that involves immersing oneself in written narratives, ideas, and information. Books come in various genres and formats, including fiction, non-fiction, fantasy, science fiction, mystery, self-help, biography, and more. Reading can expand your knowledge, enhance your imagination, and provide a deep sense of connection with characters and stories. It's a way to explore different worlds, perspectives, and cultures, and it encourages critical thinking and empathy.

Each of these activities has its own unique benefits and can provide a meaningful way to engage with stories, ideas, and experiences. Whether you're watching a movie, playing a game, or reading a book, you're engaging in a form of entertainment and enrichment that can bring joy, knowledge, and inspiration to your life.

Timeline

General Manager

Al-Fatah PVT, LTD
01.2019 - 06.2019

Multi- Unit Manager

STAR PAKISTAN
01.2018 - 12.2019

Assistant Manager

GERMAN DONER
11.2013 - 05.2014

Assistant Manager

MCDONALDS PAKISTAN PVT, LTD
12.2010 - 07.2013

Call Centre, Customer Relation Officer

Cupola Group of industries, KFC Pakistan
01.2010 - 12.2010

Assistant Unit Business Manager

Gray Mackenzie Restaurant International Limited
01.2003 - 12.2008

Restaurant Head Coach

Baik

High School Diploma -

Lahore Board

Basic of Computer Scince - Microsoft Office

Iqra Collage of Computer
Rashid Arshad