Rashmi Paniraj
Customer success Manager
Mumbai
Summary
Dynamic Customer Success Account Manager with a proven ability to build strong relationships with SMB clients in North America, EMEA, and APAC. Expert in promoting growth initiatives and enhancing market presence across E-commerce, SAAS, Ed-Tech, and Software sectors. Skilled in identifying upsell and cross-sell opportunities, managing the opportunity pipeline, and collaborating with Solution Specialists to drive customer engagement and revenue growth.
Overview
6
6
years of professional experience
Work History
Senior Customer Success Manager
GEP Worldwide
12.2023 - 06.2024
- Built strong relationships with North American clients, driving adoption and up-sell/cross-selling of GEP's procurement solutions.
- Managed MQLs and accounts, using contract analysis and data from LinkedIn/ZoomInfo to find growth opportunities & Closures.
- Worked with Solution Specialists and teams to enhance product adoption, support clients, and provide timely pipeline updates.
Senior Customer Success Manager
SMARTe Inc
08.2022 - 11.2023
- Developed and maintained strong relationships with North American clients, promoting Smarte Inc. data intelligence solutions and identifying upsell and cross-sell opportunities for account growth & Closures.
- Managed Marketing Qualified Leads (MQLs) using internal systems and tools like LinkedIn and ZoomInfo to analyze customer contracts and expansion potential
- Collaborated with internal teams to resolve client issues and provided management with weekly reports on pipeline progress and revenue forecasts.
Senior Customer Success Manager
Times Professional Learning
01.2022 - 07.2022
- Managed a portfolio of 30+ B2B accounts, driving up-sell, cross-sell, and renewal opportunities for professional learning solutions.
- Achieved 60% cross-sell/upsell and 40% renewals, consistently meeting revenue targets and expanding client relationships.
- Collaborated with internal teams to resolve client issues and provided management with regular updates on pipeline progress & Closures.
Senior Customer Success Manager
Pesto Tech, Upgrad & Vibgyor
12.2018 - 12.2021
Education
MBA - Masters of Business Administration
Suresh Gyan Vihar University
Jaipur 04.2001 -
BBA - Bachelors of Business Administration
HNGU University
Gujarat 04.2001 -
Skills
- Value-Based Selling
- Customer Relationship Management
- Account Management
- Up-sell & Cross-sell Strategy
- Sales Pipeline Management
- Marketing Qualified Leads (MQLs)
- Revenue Maximization
- Contract Research
- Customer Expansion Strategy
- Sales Progress Reporting
Timeline
Senior Customer Success Manager
GEP Worldwide
12.2023 - 06.2024
Senior Customer Success Manager
SMARTe Inc
08.2022 - 11.2023
Senior Customer Success Manager
Times Professional Learning
01.2022 - 07.2022
Senior Customer Success Manager
Pesto Tech, Upgrad & Vibgyor
12.2018 - 12.2021
MBA - Masters of Business Administration
Suresh Gyan Vihar University
04.2001 -
BBA - Bachelors of Business Administration
HNGU University
04.2001 -
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