Rashna Chhetri

Performing end to end accounts payable through three ways of the accounts payable matching system and making batch payments to suppliers according to their due dates.
• Reconciling all the revenue and expenses with bank statements daily to identify any discrepancies and maintain accurate financial records. Entering a high volume of bills and invoices on a day-to-day basis record.
• Creating invoices for customers according to their purchase order, and proactively following up on unpaid invoices, effectively communicating with clients to resolve.
• Conducting payroll activities every week by setting up new employees if needed, preparing employees' timesheets accurately, processing leave requests, and applying relevant penalty rates.
• Assisting with registering fixed assets and running depreciation every month.

• Working as Customer Service Officer I was responsible for Administrative duties along with providing better customer service and deliver effective financial services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.