Rathis Muthusamy
Air Freight Supervisor
Dammam
Summary
Dynamic and results-driven professional with a strong academic foundation and extensive sales experience in the courier and logistics sector, including a key role at DHL Express. Proven track record in the cargo and logistics industry demonstrates a commitment to excellence, continuous improvement, and an entrepreneurial mindset focused on achieving ambitious goals. Exceptional interpersonal and communication skills, along with a diverse skill set in cargo transportation methods and analytics, promote success across various environments. Multilingual proficiency in English, Sinhala, Hindi, and Tamil enhances the ability to connect effectively with diverse clients and stakeholders.
Overview
16
16
years of professional experience
5
5
Certifications
4
4
Languages
Work History
AIR FREIGHT SUPERVISOR
DHL Express (K.S.A)
01.2023 - Current
- Led a team of 12, providing mentorship and guidance on air freight management best practices to enhance team efficiency and professional growth.
- Fostered strong relationships with vendors, suppliers, customers, and stakeholders to ensure effective communication and collaboration in the logistics chain.
- Analyzed key performance metrics to inform data-driven decisions and support continuous improvement in turnaround times, shipment accuracy, and customer satisfaction.
- Streamlined procedures and workflows, significantly boosting operational efficiency and service quality in the air freight department.
- Delivered outstanding customer service, resolving inquiries and issues swiftly, resulting in increased customer loyalty and satisfaction.
- Conducted comprehensive training sessions on freight management processes, compliance regulations, and software systems to ensure industry standards compliance and improved team capabilities.
- Worked closely with senior management to devise and implement strategic plans for enhancing air freight operations, cost optimization, and profitability growth.
- Established clear expectations for staff members regarding their job responsibilities, promoting accountability within the workplace.
- Streamlined communication between warehouse staff, drivers, and management to increase operational efficiency.
PRICING SPECIALIST
DHL Express
08.2019 - 12.2022
- Formulated and executed pricing strategies that significantly increased revenue while maintaining competitive market positioning in the airfreight sector.
- Cultivated and maintained strong relationships with key accounts, delivering customized pricing solutions and exceptional service to enhance customer satisfaction and loyalty.
- Specialized in developing pricing structures for diverse transportation services, including airfreight, road freight, charter services, dangerous goods, engines and AOG shipments.
- Successfully negotiated contracts with forwarders, customers, and airlines, securing advantageous terms that supported company goals.
- Performed comprehensive market analysis to guide pricing decisions and detect industry trends, facilitating timely adjustments to pricing in response to market dynamics.
- Collaborated with sales, operations, and finance departments to align pricing strategies with overarching revenue objectives, promoting a unified effort to meet business targets.
- Assisted in negotiating contracts with key clients, securing favorable terms that supported company objectives and revenue goals.
FLEET & FACILITY ADMINISTRATOR
DHL Express
04.2016 - 07.2019
- Collaborated with stakeholders for successful project completion within budget constraints and deadlines.
- Enhanced staff productivity through effective communication and training programs.
- Implemented proactive measures to reduce downtime due to equipment malfunctions or staffing issues.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Streamlined facility operations by implementing efficient policies and procedures.
DUTY PROCESSOR
DHL Express
04.2015 - 04.2016
- Handled custom duty billing, customer calls for inbound high value duty shipments, prepared shipments for next run, handled cash outstanding for courier, and maintained service level and KPIs.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
DISPATCHER
DHL Express
10.2011 - 09.2013
- Responsible for planning, coordinating, and monitoring order/contract assembly and dispatch of personnel, managing workflow and quota calendars, maintaining visibility and tracking of couriers, and conveying departmental tasks for management guidance.
- Directed dispatching, routing, and tracking of +50 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
COURIER
DHL Express
03.2010 - 10.2011
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Education
MASTER OF BUSINESS ADMINISTRATION -
Asia E University
01.2025
DIPLOMA IN COMPUTERIZED ACCOUNTING - undefined
British Informatics of Computer Technology
Colombo-601.2009
HIGH SCHOOL DIPLOMA - undefined
WHCC
01.2002
Skills
Cargo transportation methods
Data analysis
Self-directed work
Customer engagement
Strong focus on data confidentiality
Logistics and transportation
Analytical problem-solving
Accomplishments
Shortlisted for Employee of the year 2018
Shortlisted for Employee of the year 2020
Shortlisted for Employee of the year 2024
Sales Champion of the year 2025
Certification
CERTIFICATION IN ADVANCED EXCEL, MIS REPORTS AND DATA ANALYSIS
Timeline
AIR FREIGHT SUPERVISOR
DHL Express (K.S.A)
01.2023 - Current
PRICING SPECIALIST
DHL Express
08.2019 - 12.2022
FLEET & FACILITY ADMINISTRATOR
DHL Express
04.2016 - 07.2019
DUTY PROCESSOR
DHL Express
04.2015 - 04.2016
DISPATCHER
DHL Express
10.2011 - 09.2013
COURIER
DHL Express
03.2010 - 10.2011
DIPLOMA IN COMPUTERIZED ACCOUNTING - undefined
British Informatics of Computer Technology
HIGH SCHOOL DIPLOMA - undefined
WHCC
MASTER OF BUSINESS ADMINISTRATION -
Asia E University